Volunteer & Membership Coordinator, Muscarelle Museum of Art-2

Job Requisition: JR101280 Volunteer & Membership Coordinator, Muscarelle Museum of Art-2 (Open) Job Posting Title: Volunteer & Membership Coordinator, Muscarelle Museum of Art-2 Department: CC00008 WM001 | PRES | Museum Administration Job Family: Staff - Administrative & Office Support Worker Sub Type: Wage-Continuing (non-benefited) Job Requisition Primary Location: Muscarelle Museum Primary Job Posting Location: Muscarelle Museum

Job Description

Summary: Position Summary: The Volunteer & Membership Coordinator supports the Muscarelle Museum of Art’s volunteer & membership efforts by assisting with membership and donor stewardship initiatives, coordinating volunteer and membership activities, and providing general support for the volunteer and membership programs. This role works closely with staff to ensure smooth coordination of volunteer schedules and provides administrative and communication support to strengthen volunteer and member relationships with the Muscarelle Museum of Art. Key Responsibilities: Volunteer Coordination

• Coordinate volunteer schedules in collaboration with staff across departments.
• Assist with volunteer recruitment and onboarding efforts.
• Help organize and facilitate volunteer training sessions and orientations.
• Troubleshoot volunteer issues or schedule conflicts as needed.
• Support volunteer stewardship programs, recognition activities, and appreciation events.

Membership Coordination

• Assist with the processing and tracking of memberships.
• Respond to and troubleshoot membership inquiries by phone, email, or in person.
• Help maintain accurate and up-to-date mailing lists for membership solicitations and communications.
• Assist in preparing membership listings for publication (e.g., magazines, newsletters, or reports).
• Support planning and execution of membership and donor appreciation events.

Administrative Support

• Maintain accurate volunteer and membership records in organizational databases.
• Prepare reports or summaries related to volunteer hours, membership activity, and engagement metrics.
• Collaborate with other departments to ensure a positive volunteer and member experience.

Job Description: Required Qualifications:

• High school graduate or equivalent.
• Excellent interpersonal, organizational and time management skills.

Preferred Qualifications:

• Interest in the arts.
• Experience in a higher education or non-profit work environment.
• Experience in a customer service-related environment.
• Experience working with volunteers.

Conditions of Employment:

• All hourly employees are subject to the limitations of the Virginia Manpower Control Program and total hours worked may not exceed, on average, 29 hours per week, over the course of a twelve-month period beginning May 1 each year.
• This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act. This position may be subject to overtime during high peak times, etc. as directed and approved by the supervisor.

Duties: 40% Volunteer Coordination:

• Coordinate and maintain volunteer schedules in collaboration with staff across departments to ensure coverage for programs and events.
• Assist with volunteer recruitment and onboarding efforts.
• Help organize and facilitate volunteer training sessions and orientations.
• Support volunteer stewardship programs, recognition activities, and appreciation events.
• Troubleshoot volunteer issues or schedule conflicts as needed.

40% Membership Administration:

• Assist with the processing and tracking of memberships.
• Respond to and troubleshoot membership inquiries by phone, email, or in person providing information and escalating issues as needed.
• Help maintain accurate and up-to-date mailing lists for membership solicitations and communications.
• Assist in preparing membership listings for publication (e.g., magazines, newsletters, or reports).
• Support planning and execution of membership and donor appreciation events.

20% Administrative Support:

• Maintain accurate and up-to-date volunteer and membership records in organizational databases.
• Prepare reports or summaries related to volunteer hours, membership activity, and engagement metrics.
• Collaborate with other departments to ensure positive volunteer and member experiences.

Remote Eligibility: Not Eligible Essential Designation: No Posting range: $15.50 per hour, commensurate with experience Additional Job Description: Job Profile: JP0165 - Administrative & Office Specialist II - Nonexempt - Hourly - H04 Qualifications: Pay Rate Type: Hourly

Compensation

Grade: H04 Recruiting Start Date: 2026-01-21 Review Date: 2026-02-27 Position Restrictions: EEO is the Law. Applicants can learn more about William & Mary’s status as an equal opportunity employer by viewing the "Know Your Rights" poster published by the U.S. Equal Employment Opportunity Commission. https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal Background Check: William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check. Remote Work Disclaimer: Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor’s ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility. Apply tot his job Apply To this Job