Patient Care Coordinator, Specialty - Evernorth

The job profile for this position is Customer Service Associate Analyst, which is a Band 2 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Responsible for supporting the clinical management and refill coordination of specialty pharmacy patients under the supervision of a licensed pharmacist. This role involves direct communication with patients, caregivers, and healthcare professionals to ensure accurate and timely delivery of medications. Responsibilities • Coordinate patient deliveries by making outbound and receiving inbound calls from patients, caregivers, and medical staff. • Conduct follow-up calls as directed by a licensed pharmacist. • Assist the specialty pharmacy team with tasks such as: • Evaluating product usage • Managing and documenting supply inventory • Setting up medication orders • Performing verbal patient assessments • Maintain and update patient records, medication profiles, and complete assessments under pharmacist supervision. • Accurately document all interactions in patient medical records. • Meet or exceed quality and productivity standards (e.g., 100–125 form setups daily). • Deliver exceptional customer service and maintain a professional, service-oriented approach in all interactions. • Act as a liaison between specialty pharmacy, operations, and patients, caregivers, or medical professionals. • Adhere to system-wide competencies and behaviors. • Perform additional duties as assigned. Requirements • High school diploma or GED required. • Pharmacy Technician Certification preferred. • Prior experience in specialty healthcare preferred. • Proficiency in arenaflex Office Suite. As part of Evernorth Health Services, this role supports CarepathRx within our Pharmacy and Care Delivery organization. Our team focuses on specialty pharmacy and infusion services in partnership with hospitals and health systems. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 20 - 30 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The arenaflex Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Apply tot his job