Customer Experience Representative – Lafayette Regional Airport
Join arenaflex, the largest and fastest-growing privately owned automotive rental and leasing company in North America, as we continue to revolutionize the mobility industry. arenaflex operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, and we're proud to have been named one of the top places to work. Our shared vision is to become the world's best and most trusted mobility company, and we're looking for talented individuals like you to help us achieve it. As a Customer Experience Representative at arenaflex, you'll play a vital role in delivering exceptional customer service and creating memorable experiences for our clients. You'll be the face of our brand, providing friendly, efficient, and professional interactions with customers, and ensuring that every transaction is seamless and hassle-free. If you're passionate about sales, customer service, and building strong relationships, this could be the perfect opportunity for you.
About arenaflex
arenaflex is a dynamic and innovative company that's committed to providing the best possible experience for our customers. We're a leader in the mobility industry, with a strong presence in North America and a growing global footprint. Our company culture is built on a foundation of teamwork, innovation, and customer-centricity, and we're always looking for talented individuals who share our values.
Responsibilities
As a Customer Experience Representative, you'll be responsible for:
- Meeting and greeting customers in a professional, friendly, and timely manner
- Providing superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
- Using Company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment
- Offering additional customer assistance by providing directions, maps, local area information, and appropriate service information
- Answering incoming calls for reservations, rate quotes, general questions, and answers, providing information and resolution for customers, other branches, and other vendors
- Placing outgoing calls for callback management and miscellaneous calls as assigned
- Assisting in assessing the condition of rental vehicles upon return
- Notifying management of any known customer problems
- Notifying management of any known vehicle problems and any required vehicle maintenance
- Continuously building knowledge and skills, pursuing on-the-job training and development opportunities, and any company-sponsored classroom training
- Performing miscellaneous and backup duties as assigned
Requirements
To be successful in this role, you'll need:
- A high school diploma or G.E.D.
- A minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
- A valid driver's license with no more than 2 moving violations and/or at-fault accidents on your driving record within the past 3 years, and no drug or alcohol-related convictions on your driving record within the past 5 years (DUI/DWI)
- Authorization to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Availability to work evenings, weekends (alternating), and holidays
Work Environment and Company Culture
As a Customer Experience Representative at arenaflex, you'll be working in a fast-paced and dynamic environment that's always buzzing with activity. You'll be part of a close-knit team that's passionate about delivering exceptional customer service and creating memorable experiences for our clients. Our company culture is built on a foundation of teamwork, innovation, and customer-centricity, and we're always looking for talented individuals who share our values.
Benefits and Perks
As an arenaflex employee, you'll enjoy a range of benefits and perks, including:
- Paid time off
- Employee rental car discounts
- Training and development opportunities
- A competitive hourly rate starting at $16.62 per hour
Career Growth Opportunities
arenaflex is a company that's committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including on-the-job training, classroom training, and mentorship programs. Whether you're looking to advance your career or simply want to learn new skills, we're here to support you.
How to Apply
If you're passionate about sales, customer service, and building strong relationships, we'd love to hear from you. To apply for this exciting opportunity, please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers) and search for the Customer Experience Representative – Lafayette Regional Airport job posting. We can't wait to hear from you!
Equal Opportunity Employer/Disability/Veterans
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. If you have a disability or are a veteran, we encourage you to apply for this opportunity.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon. Apply Job! Apply for this job