Experienced Part-Time Seasonal Customer Support Representative – E-commerce and Customer Service

At arenaflex, we're passionate about delivering exceptional customer experiences across our diverse portfolio of health and wellness brands. As a Seasonal Customer Support Representative, you'll be the face of our customer service team, providing top-notch support to our customers through various channels. If you're a people person with a passion for helping others, and you're looking for a part-time opportunity that offers flexibility and growth, then join our team!

About arenaflex

arenaflex is a collection of innovative companies focused on health and wellness, including SwimOutlet.com, Everyday Yoga, Practyce, Swim.com, and Tend.com. Our brands have been recognized as leaders in their respective industries, with SwimOutlet.com and Everyday Yoga being named Internet Retailer Hot 100 Companies. We're committed to providing our customers with the best products, services, and experiences that cater to their unique needs and preferences.

Position Overview

As a Seasonal Customer Support Representative, you'll be responsible for providing exceptional customer service through various channels, including phone, email, SMS, and chat. You'll be the first point of contact for our customers, answering their questions, addressing their concerns, and helping them make informed decisions about our products. If you're a customer-centric individual with excellent communication skills and a passion for helping others, then this role is perfect for you!

Key Responsibilities

* Respond to customer inquiries in a timely and friendly manner, providing accurate and helpful information about our products and services.

• Assist customers with product selection, order placement, and post-order concerns, ensuring a seamless and satisfying experience.
• Navigate our internal systems to look up customer accounts and process orders efficiently.
• Collaborate with our team to continuously improve the customer experience, identifying areas for improvement and implementing changes.
• Stay updated with product knowledge and company offerings, ensuring that you're always equipped to provide expert advice to our customers.
• Escalate priority issues and log call information as per our procedures, maintaining accurate records and ensuring that issues are resolved promptly.
• Foster a constructive work environment that promotes teamwork, collaboration, and open communication.
• Adhere to all our regulations, policies, and work procedures, ensuring compliance and maintaining a high level of professionalism.

What We're Looking For

* A genuine passion for helping people and a love for swimming (or yoga!) is a huge plus!

• Previous experience in customer service, call center, or a related field (1 year +) is essential.
• Excellent communication skills, both written and verbal, are crucial for success in this role.
• Ability to multitask and manage time effectively, prioritizing tasks and meeting deadlines.
• Familiarity with e-commerce platforms is a bonus, but not required.

Perks of Joining

* Dive into a supportive and vibrant team culture that values collaboration, innovation, and customer satisfaction.

• Get access to employee discounts on our amazing range of products, including swim gear, yoga equipment, and wellness tools.
• Grow and learn with continuous training and development opportunities, enhancing your skills and knowledge in customer service and e-commerce.
• Flexible working hours and remote work arrangements, allowing you to work from the comfort of your own space.
• Competitive pay and benefits package, including paid training and development opportunities.

Remote Work Essentials

* A dedicated workspace with a door, ensuring both privacy and concentration.

• A comfy yet ergonomic desk and chair setup, designed for both comfort and productivity.
• A calm space where background distractions take a backseat, allowing you to focus on your work.
• Trusty internet connection and reliable technology, ensuring seamless communication and collaboration.
• The knack for tackling those little tech hiccups with computers, internet, and phones.

Training (paid)

* Two weeks of online guided e-learning with group video meetings and one-on-one follow-up, providing comprehensive training and support.

• Training will be conducted Monday to Friday, 9:00 AM to 3:00 PM PST (12:00 PM to 6:00 PM EST).

Shifts Needed

* Shift 1: Monday, Tuesday, Thursday, Friday: 7:00 AM - 3:00 PM PST/10:00 AM - 6:00 PM EST (1-hour lunch)

• Shift 2: Monday, Wednesday: 6:00 AM - 12:00 PM PST/9:00 AM - 3:00 PM EST

Tuesday, Thursday, Friday: 9:00 AM - 3:00 PM PST/12:00 PM - 6:00 PM EST (30-minute lunch)

Physical Demands

* The employee is regularly required to sit, talk, and hear frequently; use hands and fingers to type, write; reach with hands and arms for tasks such as keyboarding, opening filing cabinets, and some light lifting as necessary.

Equal Employment Opportunity Policy

arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you're a motivated and customer-centric individual with a passion for helping others, then we encourage you to apply for this exciting opportunity. Join our team and be part of a dynamic and innovative company that's shaping the future of health and wellness! Apply for this job