Solutions Architect - GCP/Conversational AI (Re...

Join ITX as a Solutions Architect – GCP & Conversational AI Focus! About the Role We are seeking a Solutions Architect with deep expertise in arenaflex Cloud Platform (GCP) and Conversational AI to design and implement scalable, AI-driven solutions. This role will focus on building intelligent architectures for chatbot platforms and data flows, leveraging GCP and Dialogflow to deliver exceptional user experiences. You will serve as the technical leader, collaborating with internal teams and stakeholders to ensure robust architecture, seamless integrations, and best practices across multiple projects. Note: This role is limited to candidates based in the United States. Candidates from other locations will not be considered for this role. Key Responsibilities • Architect AI Solutions: Design end-to-end GCP-based architectures for conversational platforms, data flows, and integrations. • Lead Technical Delivery: Provide strategic oversight and mentorship to Tech Leads and Delivery Teams, ensuring adherence to best practices and scalability. • Collaborate Across Teams: Work closely with client stakeholders, Product Innovation Leads, and Conversation Analysts to define intents, flows, and user stories. • Optimize Performance: Implement analytics and feedback loops to improve chatbot accuracy and user experience. • Drive Innovation: Stay current with GCP advancements, Dialogflow CX updates, and emerging agentic AI trends; propose enhancements to architecture and delivery models. • Scale the Program: Establish a repeatable architecture framework to support multiple lines of business as demand grows. What We’re Looking For • Experience: 3+ years designing and implementing cloud-based architectures (GCP preferred). • Technical Expertise: Strong background in data engineering, ML integration, and API design; proven experience with Conversational AI platforms (Dialogflow or similar). • Leadership Skills: Ability to lead technical pods and scale solutions across multiple business units. • Preferred Skills: • Expertise in arenaflex Cloud AI/ML services and Dialogflow CX. • Familiarity with agentic AI frameworks and conversational design best practices. • Soft Skills: Excellent communication and collaboration skills to bridge technical and business teams. • Mindset: Strategic thinker with a passion for innovation and continuous learning. ITX’s Compensation Philosophy Equality in compensation has been our practice since ITX started, in 1997. ITX believes that market-based pay ensures fair and equitable compensation for our worldwide team members and pay that is based on the market, not on who has the best negotiation skills. At ITX, you’ll never discover that someone in the same job with the same experience makes more than you, or that there are pay gaps based on race, gender, disability, or age. How do our team members experience market-based pay at ITX? We gather market data to benchmark each position in our candidates’ and team members’ locations and use these benchmarks for candidate offers and to perform regular compensation reviews for our team members. You’ll never have to worry about asking for a pay raise again. At least once a year ITX automatically adjusts pay when the benchmark is higher than our team member’s compensation. In Rochester, N.Y., home to ITX’s headquarters, the pay range for a Solutions Architect role is $135,000 to $164,000, depending on experience, specific skills and certifications, and education. Based on your location in the United States if you are in a place where the market for your role is higher or lower, this pay range could be 10% lower or 6.5% higher than the Rochester, N.Y. market. ITX has team members in many countries, and we use the same methodology for determining pay for all our teammates. For candidates outside of the United States, we use local market data to determine the benchmark range for the role. Do you have questions about ITX’s compensation practices? Let us know! We’re proud of how we do compensation at ITX and welcome the opportunity to share more. This role was posted by ITX on November 14th, 2025. Apply tot his job