Experienced Customer Care Representative I - Call Center for Behavioral Health Services at arenaflex

At arenaflex, we're dedicated to making lives better by providing exceptional staffing solutions to state and local governments. Our mission is to be the most knowledgeable staffing partner, and we're committed to making our clients' lives easier by engaging and supporting them every step of the way. We're also passionate about making our employees' lives better by identifying and cultivating their talents and matching them with our clients' needs. About arenaflex arenaflex is an award-winning staffing firm that has been serving state and local governments for years. We pride ourselves on our commitment to customer service, accountability, and getting the job done. Our team is made up of dedicated professionals who are passionate about making a difference in the lives of our clients and employees. Job Summary We're currently seeking an Experienced Customer Care Representative I to join our team at arenaflex. This is a full-time, remote position that offers a competitive hourly rate of $17.00-$19.00 per hour, depending on experience. As a Customer Care Representative I, you will be responsible for developing and maintaining positive customer relationships, coordinating with various functions within the company, and ensuring that customer requests and questions are handled appropriately and in a timely manner. Key Responsibilities * Respond to incoming calls, emails, and other communication channels in a professional and courteous manner, addressing questions and concerns related to behavioral health/substance use services. * Research and resolve customer issues, complaints, or service discrepancies by collaborating with appropriate teams or escalating as necessary to provide information and or solutions. * Accurately log customer interactions, maintain updated records, and document resolutions using internal systems. * Provide information on available behavioral health and substance abuse services, eligibility requirements, and program processes to clients, members, and providers. * Ensure all interactions are HIPAA compliant, company policies, and state or federal regulations governing behavioral health and substance abuse services. * Work closely with team members and other departments to ensure a seamless customer experience and meet project goals. * Identify and communicate trends in customer inquiries to support continuous improvement initiatives for the project. * Participate in developing department goals, objectives, and systems. * Participate in staff meetings and attend other meetings and seminars as assigned. * Recommend new approaches, policies, and procedures, to continually improve efficiency of the department and services performed. * Efficiently perform duties as assigned and work independently and as a team to accomplish common goals. Required Skills and Abilities * Accountability for commitments, follow-ups, tasks, and timely completion of trainings. * Flexible and quick learner, willing to adapt to changing customer and business needs. * Strong work ethic. * Excellent verbal, written, and listening communication skills within the English language. * Proven, high-quality customer service (internal and external customers). * Ability to work independently and collaboratively. * Capability to analyze situations carefully and adopt appropriate courses of action. * Ability to understand and adhere to the duties, methods, and procedures required by the position. * Excellent organizational skills and attention to detail. * Ability to prioritize multiple tasks, and navigate multiple computer applications/screens efficiently. * Ability to effectively communicate to large and small group audiences. * Proficient with Microsoft Office Suite, system navigation, and or related software. Education and Experience * High school diploma or equivalent. * 1-2 years of experience in customer service, providing call center support, preferably in healthcare or behavioral health and or substance use field. Physical Requirements * Prolonged periods of sitting at a desk and working on a computer with multiple screens. * Standard hours of work Monday through Friday, 8:30 am-5:00 pm Eastern for training. * Standard hours of work Monday through Friday, 9:00 am-5:30 pm Eastern after training. Benefits of Working at arenaflex * Support from a team of professionals committed to making your life better. * 19 days of PTO. * 12 paid holidays, 13 paid holidays during election years. * Merit/COLA increases. * Flex time allowed, during the same week. * Medical, dental, and vision insurance. * Medical and dependent flexible spending account. * Pet insurance. * Mass transportation benefit for the Maryland and Washington, D.C. area. * 401k with a generous employer match. * Easy to use employee self-serve HR portal. What We're Looking For We're looking for a motivated and customer-focused individual who is passionate about providing exceptional service to our clients and employees. If you're a quick learner, a team player, and a problem-solver, we want to hear from you. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. How to Apply If you're interested in joining our team at arenaflex, please submit your application through our website. We can't wait to hear from you!

Why arenaflex?

At arenaflex, we're committed to making a difference in the lives of our clients and employees. We believe in the importance of customer service, accountability, and getting the job done. Our team is made up of dedicated professionals who are passionate about making a difference, and we're looking for like-minded individuals to join our team.

Our Culture

Our culture is built on the following values: * We strive to be the best in our field currently and in the future. * We like to make our employer look good. * We find solutions, where others only see problems. * We are proactive, we make and meet commitments, and we perform our duties exceedingly well. * We are aware of the employer's needs at all times and are well-versed in what we personally and arenaflex can offer them as a whole. * We have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.

Our Benefits

We offer a comprehensive benefits package that includes: * Support from a team of professionals committed to making your life better. * 19 days of PTO. * 12 paid holidays, 13 paid holidays during election years. * Merit/COLA increases. * Flex time allowed, during the same week. * Medical, dental, and vision insurance. * Medical and dependent flexible spending account. * Pet insurance. * Mass transportation benefit for the Maryland and Washington, D.C. area. * 401k with a generous employer match. * Easy to use employee self-serve HR portal.

Our Team

Our team is made up of dedicated professionals who are passionate about making a difference in the lives of our clients and employees. We're a dynamic and supportive team that is committed to excellence in everything we do.

How to Apply

If you're interested in joining our team at arenaflex, please submit your application through our website. We can't wait to hear from you!

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Thank you for considering arenaflex as your next career opportunity. We look forward to hearing from you!

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