Experienced E-Commerce Customer Business Manager – Driving Growth and Leadership in Arenaflex's US Chewy and California Pet Pharmacy eCommerce Strategy

At Arenaflex, we're revolutionizing the pet care industry with innovative products and exceptional customer experiences. As a leading player in the market, we're seeking an experienced E-Commerce Customer Business Manager to join our team in Lancaster, SC. This is an exciting opportunity to lead the development of our US Chewy and California Pet Pharmacy eCommerce strategy, drive sales growth, and establish Arenaflex as a category leader.

About Arenaflex

Arenaflex is a dynamic and forward-thinking company that's passionate about delivering high-quality products and exceptional customer experiences. Our commitment to innovation, customer satisfaction, and employee growth has made us a leader in the pet care industry. With a strong presence in the US market, we're expanding our eCommerce capabilities to meet the evolving needs of our customers.

Job Summary

As an E-Commerce Customer Business Manager, you'll play a critical role in developing and executing our eCommerce strategy for US Chewy and California Pet Pharmacy. You'll work closely with key customers, internal stakeholders, and external partners to drive sales growth, achieve category leadership, and maximize profitability. Your expertise in eCommerce sales, account management, and commercial awareness will be essential in developing and executing sales and marketing plans that drive business results.

Key Responsibilities

* Lead the development of the USA Chewy.com (USA/CAN) and California Pet Pharmacy (Walmart/Target Marketplace).com E-Commerce strategy and sales plans with key customers in accordance with corporate goals.

• Manage and build relationships with E-Commerce accounts to deliver annual sales and profit targets, establishing short and long-term sales goals for all e-commerce products.
• Provide P&L oversight for key accounts to maximize profitability by growing top-line sales and managing selling expenses.
• Develop annual sales and marketing plans and budget, recommend and manage pricing, trade budgets, and spending effectiveness.
• Help create and execute annual promotional plans for pet products with customers and execute with excellence.
• In collaboration with Demand Planning, create annual forecasts and provide monthly updates and inputs to allow for timely adjustments and on-time delivery.
• Organize and manage the various components needed to initiate, oversee, and execute major projects; channel/account-specific campaigns and coordinate with Marketing, Customer Service, and Finance.
• Collaborate with Marketing to provide strategic and tactical input, set advertising budgets, and commercial plans that drive business with online customers.
• Advise Marketing on market demand and insights, promotional opportunities to inform future campaign ideas, incentives, and bonus offers.
• Oversee brand protection and collaborate with Brand Protection and Marketing to remedy problems.
• Communicate with other departments within the organization to foster teamwork and effectiveness.
• Understand competitors in specific markets and develop strategies that position Arenaflex brands as category leaders.

Minimum Requirements

* 5+ years of eCommerce sales and account management experience domestically or internationally

• Commercial awareness, marketing, and sales background preferred
• Pet category experience a plus
• In-depth understanding of developing, executing sales and marketing strategy, plans, and campaigns
• Strong commercial and analytical skills – extensive experience working with Excel to conduct analysis and detailed sales reports.
• Florida travel 30%-40%
• Strong written and oral communication skills
• Proficient in English, second language helpful
• Working knowledge of e-commerce contracts and understanding the Terms and Conditions by which everyday business is conducted.
• Knowledge of web promotion strategies: Search Engine Optimization (SEO), Search Engine Marketing (SEM), Google/Yahoo/MSN ad words, pay-per-click campaigns. Proficient in Microsoft suite

Education and Experience

* Bachelor's Degree or equivalent in business or marketing-related discipline, with a minimum of five years related experience and/or training.

Supervisory Responsibilities

* No supervisory responsibilities.

Work Environment

This position is primarily onsite in our Lancaster, SC headquarters. As a member of our team, you'll enjoy a dynamic and collaborative work environment that fosters growth, innovation, and customer satisfaction.

Career Growth Opportunities and Learning Benefits

At Arenaflex, we're committed to employee growth and development. As an E-Commerce Customer Business Manager, you'll have opportunities to:

• Develop and execute eCommerce strategies that drive business results
• Collaborate with cross-functional teams to achieve sales and marketing goals
• Gain expertise in commercial awareness, marketing, and sales
• Build relationships with key customers and internal stakeholders
• Stay up-to-date with industry trends and best practices through training and development programs

Compensation, Perks, and Benefits

We offer a competitive salary, benefits package, and perks that reflect our commitment to employee satisfaction and well-being. As an Arenaflex employee, you'll enjoy:

• Competitive salary and bonus structure
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities and training programs
• Collaborative and dynamic work environment

How to Apply

If you're a motivated and experienced E-Commerce professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

Arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job