Experienced Full Stack Customer Service Representative – Associate Client Support Consultant

Join arenaflex, a global leader in human capital management (HCM) solutions, and embark on a rewarding career journey as an Associate Client Support Consultant. Are you passionate about delivering exceptional customer experiences and making a lasting impact on businesses? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to explore this exciting opportunity to join arenaflex's team of dedicated professionals who share your commitment to excellence and customer satisfaction.

About arenaflex

arenaflex is a comprehensive global provider of cloud-based HCM solutions that unite HR, payroll, talent, time, tax, and benefits administration, and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. Our commitment to diversity, equity, inclusion, and equal employment opportunity has earned us recognition from esteemed organizations, and we're proud to be a leader in our industry.

The Role

As an Associate Client Support Consultant, you will be the front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on arenaflex technology, and more. You will work in a hybrid setting, balancing time in the office and at home, and will be responsible for:

• Providing exceptional customer service to clients with 1-49 employees, resolving issues, and answering questions in a clear and concise manner
• Training clients on arenaflex technology and ensuring they have the necessary skills to manage their business effectively
• Partnering with multiple business units and teams to deliver a seamless client experience
• Continuously upgrading your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools
• Adhering to a daily schedule and organizing yourself to deal with a high volume of inbound calls, including peak seasons

What You'll Love About Working at arenaflex

* Inclusive Environment: Join a culture that values equity, inclusion, and belonging, and creates a safe space for diverse perspectives and insights.

• Career Growth Opportunities: Grow your career in an agile, fast-paced environment with plenty of opportunities to progress and develop your skills.
• Continuous Learning: Continuously learn through ongoing training, development, and mentorship opportunities, and stay up-to-date with the latest industry trends and best practices.
• Wellness and Benefits: Enjoy best-in-class benefits, including medical, dental, vision, life insurance, matched retirement savings, wellness program, short-and long-term disability, charitable contribution match, holidays, personal days & vacation, paid volunteer time off, and more.
• Diversity, Equity, Inclusion & Equal Employment Opportunity: Join a company committed to an inclusive, diverse, and equitable workplace, and equal employment opportunities regardless of any protected characteristic.

Requirements

* At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience

• Ability to work overtime hours during peak seasons
• College degree is great, but not required; what's more important is having the skills to do the job
• Experience noted above, or military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success
• Fluent in both English and Spanish is a plus

What We Offer

* Competitive hourly rate: $22.50 / hour

• Base salary offers for this position may vary based on factors such as location, skills, and relevant experience
• Some positions may include additional compensation in the form of bonus, equity, or commissions
• Opportunity to work in a hybrid setting, balancing time in the office and at home
• Collaborative and dynamic work environment
• Ongoing training, development, and mentorship opportunities
• Best-in-class benefits, including medical, dental, vision, life insurance, matched retirement savings, wellness program, short-and long-term disability, charitable contribution match, holidays, personal days & vacation, paid volunteer time off, and more

How to Apply

If you're passionate about delivering exceptional customer experiences and making a lasting impact on businesses, we invite you to apply for this exciting opportunity to join arenaflex's team of dedicated professionals. Click the link below to submit your application and take the first step towards a rewarding career journey. Apply Job!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and is committed to an inclusive, diverse, and equitable workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

Ethics at arenaflex

arenaflex has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

Learn More About arenaflex

To learn more about arenaflex's culture, values, and benefits, click the link below. Learn More

Join the arenaflex Team

We're excited to welcome talented professionals like you to our team. Join us in our mission to deliver exceptional customer experiences and make a lasting impact on businesses. Apply now and take the first step towards a rewarding career journey with arenaflex. Apply for this job