Experienced Customer Service Representative – Pharmaceutical Industry
At arenaflex, we are a US-based, fully integrated pharmaceutical company with a passion for innovation and a commitment to delivering exceptional customer experiences. With a fast-growing portfolio of branded pharmaceuticals in the cardiology, women's health, and migraine markets, we are dedicated to making a positive impact on people's lives. Our team of over 300 dedicated employees across all functional areas is the backbone of our success, and we are now seeking an experienced Customer Service Representative to join our team.
About arenaflex
arenaflex is a leader in the pharmaceutical industry, with a long history of quality manufacturing of complex dosage forms, including topical creams, ointments, oral liquids/solutions, and suppositories. Our consistent supply to customers and commercialization success have earned us a reputation as a trusted partner in the industry. With corporate and manufacturing facilities in New Jersey and North Carolina, we are well-positioned to serve our customers and drive growth.
Job Summary
As an Experienced Customer Service Representative at arenaflex, you will be responsible for providing exceptional customer service to our valued customers, ensuring that all their needs, questions, and requirements are met in a complete, accurate, and timely manner. You will work closely with our outside sales team to support departmental success and provide a seamless customer experience.
Key Responsibilities
* Complete order entry process, including: + Entry of customer purchase orders and review for accuracy of pricing, delivery dates, item, and customer location + Review of EDI's to ensure accuracy + Review and address all order discrepancies prior to release + Release and transmit orders to warehouse for processing + Issuance of return material authorizations
- Collaborate with 3PL to ensure on-time delivery of customers' orders
- Assist customers with inquiries and provide relevant information pertaining to product availability, shipping dates, tracking information, and verifying orders
- Resolve all issues related to purchase orders; track and expedite orders as required
- Assist in coordinating activities associated with a new product award (discounts, committed delivery dates, etc.)
- Communicate backorders statuses and reports as required to customers, or in response to specific inquiries from a customer or a sales representative
- Manage and maintain all departmental files and records, including customer account set up information for all direct accounts
- Knowledge of key customer accounts' operations and their required portals
- Maintain and load customer pricing in accordance with departmental procedures
- Handle calls from consumers regarding product-related questions
- Direct customer complaints and reported adverse events in accordance with departmental procedures
- Support the outside sales teams by fulfilling requested actions
- Function as a liaison between internal departments and external customers, centralizing all contact and information flow
Aspects of Performance
* Excellent verbal and written communication skills and a professional phone manner
- Strong attention to details
- Ability to prioritize conflicting demands
- Executes assigned tasks within established schedules
- Team-oriented, highly motivated, ability to work independently
- Ability to be flexible as needed
- Sound analytical problem-solving and documentation skills
- Respond to all requests in a timely and professional manner
- Maintain composure and a positive attitude during difficult times
- Adherence to Company policies, procedures, rules, and regulations
- Maintain confidentiality
Qualifications
* BA/BS degree (may accept additional related work experience in lieu of BA/BS degree)
- Requirement of 1-2 years in a Customer Service or Sales & Marketing environment; pharmaceutical experience preferred
- Proficient in MS Office Suite
- SAP experience a plus
- Familiar with a variety of sales and marketing concepts, practices, and procedures
- Must be capable of problem-solving, prioritizing with little direct supervision, and adapting in a fast-paced environment
Why Join arenaflex?
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and support to ensure success
- Flexible work arrangements to balance work and life
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application portal. We look forward to hearing from you! Apply Job! Apply for this job