Experienced Customer Service Representative – Building a Better Future with arenaflex

At arenaflex, we're a leader in the building materials industry, known for our innovation, quality, and sustainability. With over a century of expertise, we're committed to delivering products and services that meet the needs of our customers and communities across the globe. We believe in investing in our people, offering opportunities for growth, competitive benefits, and the chance to be part of a dynamic team. Join us and build your career with a company that's building a better future.

Job Summary

We're looking for a responsible and skilled Customer Service Representative to join our team. This role is a pivotal team member with a comprehensive understanding of our service offers. They are the first point of contact for our customers, ensuring a seamless service experience.

Job Responsibilities

As a Customer Service Representative at arenaflex, your daily responsibilities will include:

• Customer Service: Efficiently process customer orders and credit card transactions through our centralized call system. Manage a high volume of calls with a focus on service excellence.
• Collaboration: Collaborate with quality control, sales, and production teams to guarantee timely delivery and service of products.
• Support: Address customer inquiries, providing accurate information and solutions.
• Process overview: Willingness to spend time observing the production process at facilities or jobsite to get product knowledge.

Qualifications

To succeed in this role, you should bring:

• Educational and Licensing Requirements: High School Diploma.
• Experience: 3 years of experience in a customer service or client-facing role. Proven track record of meetings and exceeding service standards.
• Skills: Proficient in the use of smartphones, digital tools, and app management across both IOS and Android platforms. Advanced skills in MS Office suite. Bilingual (desirable). A proactive approach to problem-solving with strong decision-making skills. Excellent writing, strong communication and interpersonal skills with attention to details, ability to handle multiple tasks and prioritize effectively.

Knowledge, Skills, and Abilities

* Strong customer service skills with the ability to handle high-volume calls and provide excellent service.

• Excellent communication and interpersonal skills with the ability to work effectively with internal teams and external customers.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.
• Strong problem-solving skills with the ability to think critically and make sound decisions.
• Proficient in the use of digital tools and software, including MS Office suite.
• Ability to work in a team environment and contribute to a positive and productive team culture.

Working Conditions

* Safety First: Wearing protective equipment and adhering to safety protocols is a must.

• Office Environment: Primarily in an office environment with occasional exposure to other areas of the facility.
• Physical Requirements: Expect frequent walking, sitting, lifting (up to 50 pounds), pushing, pulling, and climbing as part of your daily routine.

What We Offer You

At arenaflex, we recognize and reward dedication and hard work with a comprehensive benefits package designed to support both your professional growth and personal well-being. This includes:

• Competitive pay
• Robust medical, dental, and vision coverage
• Access to our Employee Assistance and well-being programs
• Support for new parents through paid pregnancy and parental leave
• Generous paid time off and holiday pay
• 401k savings plan designed to help you build a secure financial future
• In-house virtual training through arenaflex University and education assistance to help you achieve your career goals

Why arenaflex?

At arenaflex, we're committed to helping you reach your full potential. Whether you're just starting out or looking to take the next step in your career, we provide the resources and support you need to succeed. Let's build a better future together.

Apply Now

If you're a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your resume and a cover letter outlining your experience and qualifications. Apply Job!

Equal Employment Opportunity Statement

arenaflex is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate based on race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state, or local law in the programs or activities which it operates. arenaflex will consider for employment qualified applicants with criminal histories in a manner consistent with all local, state, and federal laws. arenaflex is an E-Verify participating employer. Arizona Smoke-Free Act. arenaflex complies with the State of Arizona's Smoke-Free Act (Arizona Revised Statutes § 36-601.01). Smoking and/or the use of tobacco or related products is prohibited in and on arenaflex property as well as any building and/or vehicle owned or leased by arenaflex.

EEO Statement - En Español

arenaflex es una institución EEO/AA (igualdad de oportunidad/acción afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientación sexual, infomación genética, identidad de género, o expresión de género en los programas o actividades los cuales opera. Apply for this job