Manager, Employee Communications (Fixed Term)

About the position The IDEA, People and Culture Department oversees the People and Culture (human resources) and IDEA (inclusion, diversity, equity, and accessibility) functions within Amnesty International USA, ensuring excellence and organizational transformation. The Employee Communications Manager (2-Year Fixed Term) will play a critical role in keeping AIUSA staff informed, engaged, and aligned, in support of an organizational culture of inclusion, transparency, collaboration, and shared purpose. This position will be responsible for co-developing and implementing AIUSA’s overall employee communications strategy. This position handles confidential and sensitive matters and is not covered under the collective bargaining agreement.

Responsibilities

• Develop and implement AIUSA’s employee communication strategy in support of an inclusive working environment and employee engagement, ensuring AIUSA’s mission, values, initiatives, and information are communicated in a regular and effective way through the appropriate internal channels
• Develop and manage AIUSA’s internal crisis communications strategy
• Draft employee engagement and internal crisis communications-related talking points, presentations, and FAQs for senior leadership.
• Lead the development and implementation of multi-format content e.g. slide decks, FAQs, emails, videos, blogs, intranet posts,etc.,for AIUSA’s internal communications channels
• Ensure all department collateral, e.g. benefits summaries, manager reference guides, employee handbook, meet AIUSA’s accessibility and branding guidelines
• Drive engagement strategies for department initiatives, e.g. policy updates, learning and development initiatives, IDEA initiatives for members, etc. through meaningful and segmented communication
• Develop and maintain strategic communications calendar
• Regularly evaluate the efficacy of the internal channels, making continuous recommendations and improvements as needed
• Gather and analyze formal and informal employee feedback related to engagement, e.g. employee engagement surveys, exit interviews, and adjust employee communications strategies and tactics accordingly
• Manage the People and Culture and IDEA units’ respective SharePoint sites; identify and optimize priorities and the needs for employee engagement-related content and information sharing for the sites
• Other relevant duties as assigned
• In partnership with the Marketing & Communications unit and the Chief IDEA, People & Culture Officer, develop complementary employee communications for key external announcements
• In partnership with the Movement Building & Member Engagement department, ensure alignment between key staff and member-facing communications that have an organizational-wide impact
• In partnership with the Operations department, collaborate as needed on broader internal communications efforts, e.g. all-staff meetings, monthly staff newsletters

Requirements

• Demonstrated expertise in developing and executing multi-channel communication strategies for diverse, segmented audiences
• Excellent storytelling, writing, proofreading, and editing skills
• Skilled at identifying communication gaps, collaborating with team members on solutions, and providing timely updates to internal teams
• Proven ability to distill content and prepare materials for presentations, emails, Slack, etc.
• Knowledge of communication trends, developments, and best practices in employee retention, morale, recognition, productivity, and incentives
• Proven ability to handle confidential matters with diplomacy, tact, and discretion
• Proven ability to build trust and cross-functional communication while fostering inclusive workplace culture
• Excellent project management skills, including the ability to lead complex, cross-functional initiatives from concept through execution
• Ability to embed inclusion, diversity, equity, and accessibility (IDEA) best practices into both strategy and operations
• BA/BS and minimum of 5 years of relevant experience and/or sufficient relevant work experience
• Proficient in MS Office, including Excel, Word and PowerPoint
• Experience using different communications platforms and project management tools, such as Slack, Asana, Teams, and Outlook

Nice-to-haves

• Experience working in the non-profit advocacy environment preferred
• Experience in a strategic communications role a plus

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