Experienced Sales & Customer Service Associate – Total Body Care Specialist

At arenaflex, we're dedicated to helping our clients achieve their wellness goals while fostering a supportive and inspiring work environment for our team members. As a Sales & Customer Service Associate, you'll play a vital role in delivering exceptional customer experiences, promoting our Total Body Care services, and contributing to the growth and success of our arenaflex Peoria location.

About arenaflex

arenaflex is a leading provider of wellness services, committed to empowering individuals to take control of their health and well-being. Our mission is to create a supportive community that celebrates individuality and shares knowledge, while delivering exceptional customer experiences. With a strong focus on total body care, we offer a range of services, including massage, skin care, and wellness programs.

Perks & Benefits

As a Sales & Customer Service Associate at arenaflex, you'll enjoy a competitive compensation package, including:

• Competitive base pay plus bonuses and commissions
• 401(k) and Paid time off
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• Employee discounts on services and retail

Key Responsibilities

As a Sales & Customer Service Associate, your primary responsibilities will include:

• Providing outstanding customer service and helping everyone feel valued and understood
• Promoting the value of Total Body Care by educating clients on new and expanded services, selling the arenaflex Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Supporting clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Helping grow and retain a client base both in-person and through phone/email outreach

Essential Qualifications

To be successful in this role, you'll need:

• A high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Critical thinking skills with excellent math and computer skills and the ability to multitask
• Great people skills and the ability to establish positive relationships with guests
• A supporter of total body care with a general knowledge of massage and skin care services

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Previous experience in the wellness or spa industry
• Knowledge of massage and skin care services
• Experience with customer relationship management (CRM) software
• Strong communication and interpersonal skills

Skills & Competencies

To excel in this role, you'll need to possess:

• Excellent communication and interpersonal skills
• Strong problem-solving and critical thinking skills
• Ability to multitask and prioritize tasks effectively
• Proficiency in Microsoft Office and CRM software
• Strong attention to detail and organizational skills

Career Growth Opportunities & Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their skills. As a Sales & Customer Service Associate, you'll have access to:

• In-depth product and service training
• Ongoing coaching and feedback from experienced leaders
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment

Work Environment & Company Culture

Our arenaflex Peoria location is a dynamic and supportive environment that celebrates individuality and shares knowledge. As a Sales & Customer Service Associate, you'll be part of a caring community that's invested in your success. Our culture is built on:

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge

Compensation & Benefits

The salary for this role is $15.50 - $17.00 per hour, with opportunities for bonuses and commissions. arenaflex also offers a range of benefits, including:

• 401(k) and Paid time off
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance

How to Apply

If you're passionate about helping others and committed to delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below. Apply Job! Apply for this job