Experienced Fleet Customer Service Representative – Transportation Operations and Logistics

At arenaflex, we're not just a company – we're a community of dedicated professionals who share a passion for delivering exceptional customer experiences. Our mission is to Serve Others, and we're looking for talented individuals like you to join our team. If you're passionate about transportation operations, logistics, and customer service, we invite you to explore this exciting opportunity as an Experienced Fleet Customer Service Representative.

About arenaflex

arenaflex is a leading retail company that has been delivering value to shoppers for over 80 years. Our mission is to Save time. Save money. Every day. by offering products that are frequently used and replenished at everyday low prices in convenient neighborhood locations. We're proud to provide a wide range of career opportunities across our many Store locations, Distribution Centers, Store Support Center, and Private Fleet Team.

Job Summary

As an Experienced Fleet Customer Service Representative, you'll play a critical role in ensuring the smooth operation of our transportation network. You'll be responsible for planning and assigning outbound, vendor backhaul, and OVD loads, as well as resolving load issues and answering telephone calls from drivers, vendors, DCs, SSC, and other external sources. If you're a detail-oriented, organized, and customer-focused individual with experience in transportation operations, we encourage you to apply.

Key Responsibilities

* Plan and assign outbound, vendor backhaul, and OVD loads

• Plan and assign rolltainer sweeps and dunnage consolidations
• Reporting Function:

+ Report on time load pick up + Report on time store delivery + Report BOL pick up + Report on tractor utilization + Report on vendor backhaul pickup and delivery

• Answer and process driver load messages through satellite communications and plan swaps
• Resolve load issues involving bust outs, over weights, and/or paperwork issues
• Answer telephone calls from drivers, vendors, DCs, SSC, and other external sources
• Work with drivers to ensure they understand the delivery documentation, call stores when the delivery is late, monitor load dispatch assignments, and review load optimizing

Qualifications

* Proficient communication (written and verbal), listening, and interpersonal problem-solving skills

• Knowledge of dedicated transportation operations
• High attention to detail, strong planning, and organization skills
• Understands driver logs and hours of service
• Proficient in usage of transportation optimization software to perform routing, tendering, scheduling, and shipment tracking
• Ability to function in a high-stress environment
• Must know MS Office software

Experience and Education

* Distribution experience preferred

• Quality check or audit experience preferred
• Warehouse management system applications experience preferred
• Bachelor's degree in Business or Logistics preferred, or comparable experience of one to two years in transportation operations for a retailer, manufacturing company, major carrier, or logistics company required
• One to two years customer service experience preferred
• One to two years onsite driver dispatch experience preferred
• One year Driver Dispatch Management System (satellite dispatch systems) experience (McLeod, TMW, Telogis, Dispatch Tracks, AS400)

Working Conditions

* This role requires a high level of attention to detail, strong planning, and organization skills, as well as the ability to function in a high-stress environment.

• The ideal candidate will have a strong understanding of transportation operations, logistics, and customer service principles.
• arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As an Experienced Fleet Customer Service Representative, you'll have access to:

• Comprehensive training programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Competitive compensation and benefits package

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced company that values innovation, teamwork, and customer satisfaction. Our company culture is built on the principles of:

• Respect and inclusivity
• Open communication and transparency
• Continuous learning and improvement
• Customer-centric approach

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive salary
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career advancement and professional growth

How to Apply

If you're a motivated and customer-focused individual with experience in transportation operations and logistics, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply Job! Apply for this job