Experienced Customer Service Assistant II - Community Centers

Join the vibrant team at arenaflex, a leading independent park district in Tacoma, Washington, as a Customer Service Assistant II - Community Centers. As a key member of our customer-focused team, you will be responsible for delivering exceptional service to patrons at our community centers, ensuring a safe, healthy, and welcoming environment for all. If you are passionate about serving your community and making a positive impact, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a CAPRA-accredited and AZA-accredited independent park district that leads efforts to build a healthy, sustainable community. Our mission is to create healthy opportunities to play, learn, and grow. With a wide range of life-enriching destinations and services, including 70+ parks, 80+ miles of trails, 1,000+ acres of urban forest, 66 playgrounds, four community centers, Point Defiance Zoo & Aquarium, Northwest Trek Wildlife Park, Point Defiance Park, and much more, we strive to make Tacoma a vibrant, healthy, and welcoming place to live.

Why You'll Love Working at arenaflex

At arenaflex, we value our employees and offer a supportive team environment that is passionate about making a difference in our community. As a Customer Service Assistant II - Community Centers, you will have the opportunity to contribute to the overall vitality and well-being of your community, working alongside a team of committed, passionate, and mission-driven professionals. You will also enjoy a range of benefits, including:

• Competitive hourly rate: $17.04 - $21.42
• Opportunities for career growth and professional development
• A supportive and inclusive work environment
• A chance to make a positive impact in your community
• A range of benefits, including medical, dental, and vision insurance, as well as a 401(k) plan

Key Responsibilities

As a Customer Service Assistant II - Community Centers, you will be responsible for:

• Providing exceptional customer service to patrons at our community centers
• Greeting visitors, providing information, and selling memberships, rentals, programs, and activities onsite
• Ensuring the code of conduct is followed by youth/adult members utilizing the centers
• Maintaining accurate accounting of funds received from patrons
• Ensuring facility and grounds are kept neat, clean, and litter-free
• Performing basic custodial and light maintenance duties
• Assisting with set up and take down of rentals, programs, events, and other activities
• Providing a positive attitude toward program participants and staff
• Escalating problems, concerns, and emergencies to supervisor in a timely manner
• Administering first aid as needed
• Contributing to an environment of teamwork and respect
• Fostering a culture of equity and inclusion by recognizing the diverse needs and perspectives of groups and individuals

Essential Qualifications

To be successful in this role, you will need:

• At least 18 years of age
• Minimum of 1 year of previous work or volunteer experience with customer service, and/or cash handling responsibilities
• Multi-lingual skills desirable (i.e. Spanish, Russian, Ukrainian, Korean, Vietnamese, American Sign and/or Cambodian)
• Ability to work effectively in a fast-paced environment
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to navigate emergency situations and make decisions quickly

Preferred Qualifications

* Previous experience working in a community center or similar setting

• Experience with Point-of-Sale systems and other software applications
• Knowledge of customer service principles and practices
• Ability to work flexible hours, including evenings and weekends

Competency Requirements

To be successful in this role, you will need to demonstrate:

• Attention to detail
• Effective communication and interpersonal skills
• Customer service focus
• Positive interactions with all individuals
• Ability to handle conflict and solve problems using tact, patience, and courtesy
• Establish and maintain effective working relationships with staff, the community, and patrons
• Ability to navigate emergency situations and make decisions quickly
• Anticipate problems and develop contingency plans
• Show initiative while performing job tasks
• Remain flexible to changing priorities
• Meet deadlines and respond timely to achieve common goals
• Be receptive to the attitudes, feelings, or circumstances of others and aware of influence of one’s own behavior on them
• Work effectively with others to achieve common goals
• Follow instructions, both written and verbal
• Commitment to racial, social, and economic equity issues and working effectively with people from diverse backgrounds and cultures

Work Environment/Physical Demands

This role requires:

• Work performed indoors and outdoors
• Work various schedules, including mornings, afternoons, evenings, and weekends
• Move throughout arenaflex facilities and buildings
• Operate a computer and other office equipment
• Bending, stretching, walking, sitting, and standing for extended periods
• Ability to prepare written or typed recreational and leisure program material and monitor activities
• Ability to communicate to conduct program and exchange information with district employees and customers
• Noise level is moderately loud
• Ability to lift up to 40 pounds on occasion
• Ability to navigate emergency situations, including performing CPR

Hazards

This role may involve:

• Possible contact with dissatisfied or abusive individuals

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing access and reasonable accommodation in our services, programs, activities, education, and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resources at [email protected].

Employment Eligibility

arenaflex employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

National Background Check

This position is subject to a national background check.

At-Will Employment

This position is an at-will position with no written or implied contractual agreement. If you are passionate about serving your community and making a positive impact, we encourage you to apply for this exciting opportunity. Apply now to join the vibrant team at arenaflex as a Customer Service Assistant II - Community Centers! Apply for this job