Front Desk / Customer Service Representative - Join the arenaflex Flight Crew
Unlock Your Potential in a Dynamic and Collaborative Environment
Are you ready to take your customer service skills to new heights? Do you have a passion for delivering exceptional experiences and making a difference in people's lives? Look no further! arenaflex is seeking an enthusiastic and dedicated Front Desk / Customer Service Representative to join our Flight Crew. As a key member of our team, you will be responsible for providing top-notch customer service, selling our unique indoor skydiving experience, and promoting a safe and enjoyable environment for our guests.
About arenaflex
arenaflex is a global company with 33 U.S. locations, dedicated to delivering the dream of flight to people of all ages and backgrounds. Our mission is to provide an unparalleled indoor skydiving experience that is safe, fun, and memorable. We are a dynamic and innovative company that values our team members' professional development and growth. Join us and be part of a team that is passionate about making a difference in people's lives.
Our Core Values
At arenaflex, we live by our core values of SOAR:
- Safety First: We prioritize the safety and well-being of our guests and team members.
- Outrageous Passion: We are passionate about delivering exceptional experiences and making a difference in people's lives.
- Accountability: We take ownership of our actions and strive for excellence in everything we do.
- Respect: We treat our guests, team members, and partners with respect and dignity.
Responsibilities
As a Front Desk / Customer Service Representative, you will be responsible for:
- Safety: Promote customer safety throughout their time in the wind tunnel and facility.
- Sales: Actively listen to guests to recommend and sell experiences that improve their time at arenaflex.
- Service: Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner.
- Service: Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through.
- Additional Responsibilities: Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule. As needed, participate in marketing-related photography, video, and social content capture for promotional usage.
Requirements
To be successful in this role, you will need to:
Stand for about 8 hours a day
while working on a point-of-sale system.
Exercise good judgement
while staying focused and attentive throughout the duration of flight session while operating tunnel wind at speeds up to 160 mph.
- Meet the following qualifications:
+ Be 18 years of age or older. + Have weekend availability. + Hold a high school diploma or equivalent. + Possess exceptional sales skills. + Demonstrate exceptional customer-service skills. + Show confidence in phone and face-to-face communication. + Be able to resolve conflicts, multi-task, and understand customer needs. + Display a friendly, upbeat, compassionate, and personable attitude. + Possess integrity, punctuality, and a professional appearance. + Be able to work well within a team, maintaining positive relationships. + Have basic computer skills.
What We Offer
As a Front Desk / Customer Service Representative at arenaflex, you will enjoy:
Competitive Salary and performance bonus opportunities
.
Medical, dental, vision, and supplemental plans
.
Paid time off (PTO) and
.
Parental Leave
.
Company Holidays
.
401k retirement investment
.
Private Wellness Coaching
.
- Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services).
Tuition reimbursement
.
Referral bonus program
.
Team member discount on retail merchandise and flight packages
.
Free flight time for team members and family
.
Ongoing training and development program
.
Why Join arenaflex?
At arenaflex, we believe that our team members are our greatest asset. We offer a dynamic and collaborative work environment that is passionate about making a difference in people's lives. Join us and be part of a team that is dedicated to delivering exceptional experiences and making a difference in the world.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all.
How to Apply
If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our Flight Crew. Apply for this job