Experienced Customer Service Representative – Remote Contact Center Chat Position at arenaflex

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a dedicated and passionate team, we're committed to empowering our members with the financial tools and resources they need to thrive. We're now seeking a highly skilled and customer-focused Contact Center Chat Representative to join our dynamic team and help us achieve our vision.

About arenaflex

arenaflex is a leading financial institution with a rich history dating back to 1956. As the largest state-chartered credit union in Louisiana, we've grown to serve over 68,000 members nationwide. Our commitment to faith, diversity, and inclusivity has earned us a reputation as a trusted partner in the financial services industry. We're proud to offer a comprehensive range of products and services designed to meet the unique needs of our members.

Job Summary

We're seeking a highly motivated and customer-centric Contact Center Chat Representative to join our team. As a key member of our remote contact center, you'll be responsible for providing exceptional service to our members through various digital channels, including chat, messaging, email, and phone. Your primary focus will be on resolving member inquiries, assisting with transactions, and promoting our products and services. If you're a people person with a passion for delivering outstanding customer experiences, we want to hear from you!

Responsibilities

As a Contact Center Chat Representative at arenaflex, your day will be filled with exciting opportunities to make a real difference in the lives of our members. Some of your key responsibilities will include:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintaining a strong working knowledge of arenaflex's products and services.

Requirements

To succeed in this role, you'll need to possess a unique blend of skills, qualifications, and personal qualities. Here are some of the essential requirements:

• A High School Diploma or equivalent.
• 1 year of experience in a customer service position.
• Must meet the requirements for our Telecommuting Program (more information below).
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Telecommuting Requirements

As a remote Contact Center Chat Representative, you'll need to meet certain requirements to ensure a seamless and productive work experience. These include:

• A dedicated workspace.
• Secure and strong internet connection.
• Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
• An environment free from loud noises or outside distractions.

Training and Onboarding

The first 60 days of your employment will be spent on-site at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge. This comprehensive training program will equip you with the knowledge and skills you need to succeed in this role.

Why Join the arenaflex Team?

At arenaflex, we're more than just a financial institution – we're a community of passionate individuals dedicated to making a positive impact in the lives of our members. Our Core Values are built on faith, diversity, and inclusivity, and we're committed to creating a safe and inclusive work environment. If you're looking for a dynamic and supportive team that values your unique talents and perspectives, we want to hear from you!

Benefits and Perks

As a full-time employee at arenaflex, you'll enjoy a comprehensive range of benefits and perks, including:

• Medical, Dental, and Vision Insurance with generous employer premium contributions.
• Health Savings Account with employer contributions for eligible employees.
• Employer-Paid Group Life Insurance.
• Voluntary Dependent Life Insurance.
• Retiree insurance for eligible employees.
• Paid Vacation & Sick Leave.
• 15 Paid Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.
• Tuition Reimbursement Program.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our dynamic team and help us achieve our vision of revolutionizing the way we deliver customer experiences. Apply Job! Apply for this job