Regional Operations Manager, Virtual Medical Team, Amazon One Medical, Virtual Medical Team (VMT)

About the position Amazon One Medical is a human-centered, technology-powered primary care organization committed to making high-quality healthcare more accessible, affordable, and convenient for all. We care for patients through a national network of more than 200 medical offices across 20+ U.S. markets, along with 24/7 on-demand virtual services. Our membership model supports both individual members and employees at over 7,000 companies. Since going public in 2020, Amazon One Medical has continued to grow, innovate, and advance our mission. We are dedicated to building a diverse and inclusive team and fostering a collaborative environment focused on delivering exceptional care to our patients, providers, and partners. As we continue expanding and transforming the primary care experience, we are looking for energized leaders to support the people, processes, and technology that make One Medical unique. The Virtual Medical Team (VMT) delivers round-the-clock care nationwide in partnership with our in-office providers, ensuring a smooth and consistent patient experience no matter where members are. Reporting to the National VMT Operations Leader, VMT Operations Managers work in partnership with Regional Virtual Medical Directors to drive key business outcomes and support teams of Nurse Practitioners (NPs) and Physician Associates (PAs) in delivering high-quality, affordable care. You are a strong communicator who knows how to motivate teams and guide them toward shared goals. You are comfortable using both qualitative and quantitative insights to inform your decisions, and you take a thoughtful, holistic approach when introducing new workflows that improve the patient and provider experience. You can balance big-picture strategy with day-to-day operational needs, and you are passionate about healthcare innovation and building the future of virtual primary care.

Responsibilities

• Record, analyze, and monitor performance metrics to identify process and

performance gaps across the VMT NP/PA organization

• Create intervention plans that address national, regional, and individual gaps
• Partner with Regional Virtual Medical Directors on quarterly priorities for

new rollouts, making strategic trade-offs with business objectives

• Visualize and present data-driven insights with progress reports to senior

leadership, serve as VMT Operations spokesperson to frontline teams

• Own national initiatives, including project plan management, leading

cross-functional meetings, escalating roadblocks, and crafting communication strategies

• Independently manage complex databases of rosters, schedules, and medical

licenses using advanced spreadsheet data analysis and automation

• Utilize patient demand forecasts to make both real-time and long-term staffing

determinations for each region, state, and license type, and team

• Design provider schedules in partnership with the Workforce Management team

and the Flex Labor Manager, balancing patient demand with provider experience

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using

data and metrics experience

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Experience with analytics tools, preferably with focus on forecasting and

staffing Nice-to-haves

• 2+ years of Tableau or equivalent tools

experience

• 2+ years of communicating with and presenting to executive and senior

audiences experience

• Experience collaborating with healthcare leaders, including MD/DO, NP/PA,

PharmD/RPh, and RN providers

• Experience managing teams across multiple locations and time zones, preferably

with customer-facing teams and services

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

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