Experienced Customer Service Representative – Remote Healthcare Claims Specialist

Are you an empathetic and results-driven professional seeking a challenging and rewarding role that offers the flexibility to work from home? Do you have a passion for delivering exceptional customer experiences and a strong desire to grow your career in a dynamic and inclusive organization? If so, we invite you to join arenaflex, a global leader in customer experience and technology innovation, as a Customer Service Representative – Remote Healthcare Claims Specialist.

About arenaflex

arenaflex is a forward-thinking organization that has earned numerous awards for its commitment to creating a people-first culture, including being named one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our company is united by a shared purpose to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. With a diverse team of over 70 nationalities, we foster an organically inclusive environment where every member contributes to and supports each other's success and well-being.

Career Growth and Personal Development

As a Customer Service Representative – Remote Healthcare Claims Specialist, you will embark on a rewarding career journey with arenaflex, where you will have the opportunity to develop new skills, expand your knowledge, and grow professionally. Our comprehensive training programs, cutting-edge technologies, and continuing support will empower you to succeed in this role. Plus, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to career growth and development. You will have access to a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

Key Responsibilities

As a Customer Service Representative – Remote Healthcare Claims Specialist, you will:

• Provide customer support processing medical claims in a back-office setting
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a smile

Essential Qualifications

To succeed in this role, you will need:

• 1+ year of previous claims experience (healthcare claims preferred for some positions)
• Call center experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

Preferred Qualifications

While not essential, the following qualifications would be beneficial:

• Experience working with healthcare claims software and systems
• Knowledge of medical terminology and coding
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities

Skills and Competencies

To excel in this role, you will need to possess:

• Excellent communication and interpersonal skills
• Strong customer service skills, with a focus on empathy and resolution
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Proficiency in Microsoft Office and Google Suite
• Ability to learn new technologies and software quickly
• Strong analytical and problem-solving skills

Work Environment and Company Culture

As a remote Customer Service Representative – Healthcare Claims Specialist, you will work from the comfort of your own home, with the flexibility to create your own schedule. arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive of all employees. Our company culture is built on the principles of respect, empathy, and collaboration, and we strive to create a workplace that is free from bias and discrimination.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• The base salary range for this position is $15-$18/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

How to Apply

If you are a motivated and customer-focused professional seeking a challenging and rewarding role that offers the flexibility to work from home, we invite you to apply for the Customer Service Representative – Remote Healthcare Claims Specialist position at arenaflex. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!

Location

USA, OH, Work-at-Home

Language Requirements

English

Time Type

Full time

Physical & Mental Requirements

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed

Currently, this position may be performed only in the states listed here .

Equal Opportunity/Affirmative Action Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: - English - Spanish To request a reasonable accommodation please click here . If you wish to review the Affirmative Action Plan, please click here . Apply for this job