Temporary Customer Service Representative – Remote Opportunity in Virginia

At arenaflex, we're committed to delivering exceptional patient care and experiences through our dedicated team members. As a Temporary Customer Service Representative, you'll play a vital role in our Laboratory Billing Services Department, providing top-notch support to our patients and members. If you're passionate about delivering outstanding customer service and have a knack for resolving complex issues, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare organization dedicated to providing innovative and compassionate care to our patients. With a strong commitment to excellence, we strive to create a work environment that fosters growth, collaboration, and mutual respect. Our team members are the backbone of our organization, and we're excited to welcome talented individuals like you to our arenaflex family.

Temporary Full-Time Opportunity

We're seeking a Temporary Customer Service Representative to join our team on a full-time basis for approximately 3-4 months. As a Temporary Representative, you'll work a standard Monday-to-Friday schedule, from 8:00 am to 5:30 pm. This temporary assignment offers a unique opportunity to gain valuable experience in a dynamic and fast-paced environment.

Responsibilities

As a Temporary Customer Service Representative, you'll be responsible for:

• Handling incoming calls from patients and members to address issues related to member eligibility, plan prescription benefits, and claim payment issues
• Providing quality service and customer satisfaction through effective communication and education
• Resolving payment inquiries, updating billing information, and establishing payment plans
• Scheduling patient appointments and managing patient services needs
• Utilizing Epic EMR experience to navigate patient records and resolve issues
• Maintaining accurate and up-to-date patient information
• Collaborating with internal teams to resolve complex issues and improve patient satisfaction

Requirements

To be successful in this role, you'll need:

• A High School Diploma or equivalent
• At least two years of Customer Service experience, preferably in a hospital or physician's office setting, specifically in Laboratory
• Experience registering patients and handling high-volume calls in a call center environment
• Epic EMR experience and data entry skills are highly preferred
• Strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment

Preferred Qualifications

* Experience working in a medical insurance setting, specifically with Laboratory billing

• High-volume call center experience and scheduler experience
• Familiarity with Epic EMR and data entry software
• Strong analytical and problem-solving skills, with the ability to think critically and resolve complex issues

Skills and Competencies

To excel in this role, you'll need:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with patients and internal teams
• Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues
• Ability to work effectively in a fast-paced environment, with multiple priorities and deadlines
• Strong attention to detail and organizational skills, with the ability to maintain accurate and up-to-date patient information
• Ability to adapt to changing situations and priorities, with a flexible and positive attitude

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to supporting the growth and development of our team members. As a Temporary Customer Service Representative, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Collaborative and supportive work environment, with opportunities to learn from experienced colleagues
• Opportunities for career advancement and professional growth within our organization
• Access to our arenaflex University, offering a range of courses and training programs to support your career development

Work Environment and Company Culture

arenaflex is proud to offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. As a Temporary Customer Service Representative, you'll be part of a team that's passionate about delivering exceptional patient care and experiences. Our company culture is built on:

• Collaboration and teamwork
• Respect and empathy for our patients and colleagues
• Continuous learning and professional growth
• Innovation and creativity
• A commitment to excellence and quality

Compensation and Benefits

As a Temporary Customer Service Representative, you'll receive:

• A competitive hourly rate of $20/hour
• A temporary full-time schedule, Monday-to-Friday, 8:00 am to 5:30 pm
• Opportunities for career advancement and professional growth within our organization

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for resolving complex issues, we want to hear from you! Apply now to join our arenaflex team as a Temporary Customer Service Representative. Apply for this job