Supervisor, Pharmacy Data Entry – Louisville, KY – Team Leadership, Process Excellence & Regulatory Compliance at arenaflex
About arenaflex – Transforming Pharmacy Services with Innovation and Heart
arenaflex is a fast‑growing leader in pharmacy solutions, delivering seamless medication management and data services to health plans, providers, and patients across the United States. Our mission is to combine precision, compassion, and technology to improve medication safety and enhance the overall patient experience. Operating from our dynamic Louisville, Kentucky hub, we empower associates to take ownership, foster continuous improvement, and make a real impact on the health of the communities we serve.
Why This Role Matters
As the Supervisor, Pharmacy Data Entry you will be the cornerstone of our data entry operations, ensuring that every prescription is entered accurately, efficiently, and in full compliance with state and federal regulations. Your leadership will directly influence the speed and quality of order fulfillment, patient satisfaction, and the ability of arenaflex’s pharmacy programs to meet stringent Service Level Agreements (SLAs). This is a high‑visibility position that blends people management, process optimization, and regulatory stewardship.
Key Responsibilities – Drive Excellence Every Day
- Lead a team of pharmacy data entry specialists, providing day‑to‑day supervision, coaching, and performance feedback while maintaining a hands‑on approach to complex cases (no more than 5% of your time will be spent on direct entry).
- Serve as the primary liaison between the data entry team and program managers, translating program needs into staffing plans, workflow adjustments, and training initiatives.
- Oversee recruitment, onboarding, and competency development for new hires, ensuring every team member meets arenaflex’s high standards for accuracy and speed.
- Monitor attendance, approve weekly timecards, and manage Paid Time Off (PTO) requests in alignment with departmental budgets and operational demands.
- Enforce compliance with Kentucky Board of Pharmacy regulations, HIPAA, PDMA, cGMP, and all internal SOPs, conducting routine audits and corrective action plans as needed.
- Analyze Key Performance Indicators (KPIs) such as entry accuracy, turnaround time, and error rates; use data‑driven insights to recommend and implement continuous‑improvement initiatives.
- Prepare and present comprehensive reports on team performance, volume trends, and SLA adherence to senior leadership.
- Collaborate with other supervisors and cross‑functional leaders to support Custom Pharmacy Solutions, driving customer satisfaction and revenue growth.
- Develop and update standard operating procedures, training materials, and best‑practice guides to keep the team aligned with evolving industry standards.
- Respond to escalated inquiries from pharmacists, clinicians, or patients, ensuring timely resolution while safeguarding patient confidentiality.
- Foster a customer‑centric culture, championing high‑quality service to patients, physicians, and internal stakeholders.
- Identify operational bottlenecks, propose technology enhancements, and lead pilot projects that streamline data entry workflows.
- Maintain an open line of communication with management, providing regular updates on metrics, staffing needs, and emerging challenges.
- Lead by example in adhering to arenaflex’s core values of integrity, collaboration, and relentless improvement.
Minimum Qualifications – What You Bring to the Table
- Bachelor’s degree in Health Administration, Business, Life Sciences, or a related field; or an equivalent combination of education and experience.
- Three (3) or more years of experience in pharmacy operations, managed care, Medicaid/Medicare programs, pharmaceutical manufacturing, insurance, or a comparable health‑care environment.
- At least two (2) years of supervisory experience, preferably in a call‑center or high‑volume service setting, with a proven track record of meeting quality and productivity standards.
- Current Kentucky Board of Pharmacy registration as a licensed pharmacy technician in good standing.
- Commitment to complete any required “technician in training” certification with the Indiana Board of Pharmacy within one year of hire, if not already licensed.
- Familiarity with medical terminology, including sig codes, Roman numerals, and both generic and brand medication names.
- Working knowledge of HIPAA, PDMA, and cGMP compliance requirements.
Preferred Qualifications – The Extra Edge
- National Pharmacy Technician Certification Board (PTCB) certification or another recognized credential.
- Experience navigating insurance reimbursement processes, claim adjudication, and drug formulary management.
- Demonstrated expertise with pharmacy management systems, electronic health record (EHR) platforms, and data‑entry automation tools.
- Advanced Microsoft Office skills, especially Excel for data analysis and reporting.
- Proven ability to lead process‑improvement projects using methodologies such as Lean, Six Sigma, or Kaizen.
Core Skills & Abilities – The DNA of Success
- Leadership & Coaching: Ability to inspire, develop, and retain talent while delivering clear performance expectations.
- Analytical Thinking: Strong problem‑solving skills, capable of interpreting complex data sets and making evidence‑based decisions.
- Regulatory Acumen: Deep understanding of Kentucky pharmacy regulations and federal compliance mandates.
- Communication: Excellent verbal and written skills, able to convey technical information to diverse audiences.
- Customer‑Service Orientation: Service‑minded focus on patient safety and satisfaction.
- Time Management: Ability to prioritize competing demands, manage workload for self and team, and adapt to shifting priorities.
- Technical Proficiency: Strong computer skills, including Microsoft Office, Adobe PDF, and familiarity with pharmacy dispensing and data‑entry systems.
- Detail Orientation: Exceptional attention to detail, ensuring accurate transcription of medication information.
- Resilience: Thrive under pressure, maintaining composure and quality during peak volume periods.
Physical Demands & Work Environment
- Work is performed 100% indoors in a modern office setting.
- Employees may be required to sit or stand for extended periods while entering data and reviewing documentation.
- Reasonable accommodations are provided for individuals with disabilities to perform essential functions.
Compensation, Benefits & Perks – Investing in You
arenaflex offers a competitive salary package commensurate with experience, along with a comprehensive benefits suite that includes:
- Medical, dental, and vision insurance with multiple plan options.
- Employer‑matched 401(k) retirement savings plan.
- Paid time off, holidays, and flexible scheduling to support work‑life balance.
- Professional development stipend for certifications, conferences, and continuing education.
- Employee assistance program (EAP) and wellness initiatives.
- Opportunities for career advancement into senior operations, quality assurance, or program management roles.
Culture & Growth at arenaflex
Our Louisville office is a collaborative hub where ideas flow freely and every voice is heard. We champion a culture of transparency, continuous learning, and mutual respect. As a supervisor, you will participate in quarterly leadership forums, mentorship programs, and cross‑departmental innovation challenges that empower you to influence arenaflex’s strategic direction.
How to Apply – Take the Next Step in Your Career
If you are passionate about pharmacy data integrity, thrive in a fast‑paced environment, and are ready to lead a high‑performing team, we want to hear from you. Join arenaflex and become a catalyst for safer medication practices and superior patient outcomes.
Apply today by clicking the link below and submitting your resume and cover letter. We look forward to discovering how your expertise will shape the future of pharmacy services at arenaflex.