Business Architect Lead Consultant/Manager
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This role will play a critical part in driving digital transformation within the Claims organization by partnering closely with business, technology, and user experience teams to design and deliver innovative solutions. As a Business Architect, you will act as the key bridge between business stakeholders and technology, translating operational needs into scalable digital capabilities that enhance the claims experience for customers and repair partners. You will help identify opportunities for improvement, define future-state solutions, and lead initiatives from concept through implementation. This role requires someone who thrives in ambiguous environments, thinks strategically, and collaborates effectively across cross-functional teams to drive meaningful change. Candidates hired at the Manager level may also provide leadership and mentorship to other business architects or analysts while helping shape broader digital product strategy. Why This Role Matters: This position supports a high-impact digital transformation initiative focused on modernizing the claims experience. You will play a key role in shaping solutions that are central to the future of the business. Key Responsibilities: Analyze and understand current claims business processes, goals, and operational challenges to identify opportunities for digital transformation and improvement. Serve as the primary liaison between business stakeholders and technology teams, translating business needs into actionable product and technical requirements. Lead discovery efforts to evaluate current processes and define future-state digital capabilities, including AI-assisted and web-based solutions. Translate business requirements into functional system flows, capability models, and technical specifications to guide solution development. Partner with product managers, UX designers, and technology teams to design, prioritize, and deliver digital products and capabilities. Drive alignment across stakeholders and ensure initiatives support broader platform strategies and organizational goals. Use customer feedback, operational insights, and data analysis to inform product decisions and continuously improve solutions. Lead test-and-learn discovery activities to validate assumptions and accelerate solution development. Develop and maintain business architecture frameworks, roadmaps, and documentation that support scalable solutions. Establish and monitor data-driven metrics and outcome-based measures to track the success and impact of initiatives. Monitor solution performance and recommend enhancements to improve efficiency, customer experience, and operational outcomes. Experience & Qualifications: 5+ years of experience in business architecture, digital product, product management, or business analysis roles. Experience partnering with technology teams to deliver digital products or platforms (web, mobile, or customer-facing solutions). Demonstrated ability to translate complex business processes into technical requirements or product capabilities. Strong analytical and problem-solving skills with a data-driven approach to decision making. Ability to influence stakeholders and drive alignment across cross-functional teams. Experience working in fast-paced environments with evolving priorities and ambiguity. Familiarity with data and analytics tools such as Excel or Power BI is a plus. Experience working with collaboration and design tools such as Mural is beneficial. Curiosity and interest in emerging technologies, including AI-enabled solutions, preferred. Skills Collaboration, Cross-Functional Teamwork, Design, Digital Products, Digital Product Strategy, Product Management, Product Strategies Compensation Compensation offered for this role is 100,000.00 - 170,500.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. 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This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition. It’s easy to search and apply for a new opportunity with Allstate. Simply use the links below to identify the openings that interest you.
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