Experienced Customer Service Representative Weekday Closer – Member Experience Specialist in Denver, CO at arenaflex
About arenaflex
arenaflex is a leading fitness and wellness company dedicated to providing a supportive and motivating environment for its members to achieve their health and fitness goals. With a strong commitment to customer satisfaction, arenaflex has established itself as a trusted brand in the industry. As a Customer Service Representative Weekday Closer, you will play a vital role in delivering exceptional member experiences and driving business growth.
Job Summary
We are seeking an experienced and customer-focused individual to join our team as a Customer Service Representative Weekday Closer in Denver, CO. As a key member of our front desk team, you will be responsible for new member sales, creating a positive member experience, and providing a superior level of customer service to members, prospective members, and guests. If you are passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity.
Essential Duties and Responsibilities
* Greet and meet potential members, providing a great customer experience and showcasing the benefits of arenaflex membership.
- Handle front desk-related tasks, including:
+ Answering phone calls in a polite and friendly manner to assist with questions or concerns. + Taking info calls and tours to provide members with a comprehensive understanding of our facilities and services. + Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
- Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
- Help maintain the neatness and cleanliness of the club, ensuring a welcoming environment for members and guests.
Essential Behavior Requirements
* Customer Service: Communicate and interact with customers (including coworkers and the public) in a way that exceeds their wants and needs.
- Listening: Actively listen to customers, empathize with their situation, and work together to solve problems.
- Problem Solving: Recognize and define problems, analyze relevant information, encourage alternative solutions, and plan to resolve situations.
- Diplomacy: Demonstrate tact and skill in all interactions while using appropriate behavior and language.
- Communication: Ability to communicate questions, concerns, or issues to a supervisor in a timely manner.
Minimum Qualifications
* Honesty and good work ethic
- Strong customer service skills
- Basic computer proficiency
Physical Demands
* Standing and walking at least 75% of the shift
- Talking in person or on the phone at least 75% of the shift
- Must be able to lift up to 50 lbs. less than 30% of the time
Benefits
* Dollars for Scholars Program
- Employee Appreciation Program
- Free Membership for self and one family member or friend
- Team Member Support Team
- Health, Dental, and Vision Insurance
- Critical Illness Insurance
- Short-Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- HSA
Advancement Opportunities
arenaflex offers a range of career growth opportunities, including promotions to leadership roles, specialized positions, and professional development programs. Our team members have the chance to develop new skills, take on new challenges, and advance their careers within the company.
Work Environment and Company Culture
arenaflex is committed to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. Our team members enjoy a dynamic and fast-paced work environment, with opportunities to make a real impact on our members' lives. We value diversity, inclusivity, and respect, and strive to create a workplace culture that reflects these values.
Compensation and Perks
We offer a competitive hourly rate of $18.81 per hour, as well as a range of benefits and perks, including:
- Free Membership for self and one family member or friend
- Health, Dental, and Vision Insurance
- Critical Illness Insurance
- Short-Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- HSA
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional member experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the "Apply for the job now!" button below.
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