Experienced Bilingual Customer Service Representative – Web & Call Center Operations

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading distributor of shipping, industrial, and packaging materials, we're committed to providing top-notch service to our customers across North America. We're now seeking an experienced Bilingual Customer Service Representative to join our team in Racine, WI.

About arenaflex

arenaflex is a family-owned company with over 9,000 employees across 13 locations. We're proud to be North America's leading distributor of shipping, industrial, and packaging materials. Our commitment to customer satisfaction, quality products, and innovative solutions has earned us a reputation as a trusted partner in the industry.

Job Summary

As a Bilingual Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences through our web and call center operations. You'll be responsible for processing customer orders and inquiries, communicating with customers over phone, email, and chat, and helping customers navigate our website and online ordering system. If you're passionate about providing legendary service and have a flair for languages, we want to hear from you!

Key Responsibilities

* Process customer orders and inquiries in a collaborative call center using world-class technology

• Communicate with customers over phone, email, and chat
• Help customers navigate arenaflex's website and online ordering system
• Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
• Collaborate with colleagues to resolve customer issues and provide exceptional service

Minimum Requirements

* High school diploma or equivalent; Bachelor's degree preferred

• Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
• Bilingual (English/Spanish) - fluent in both verbal and written forms

Benefits

* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks:

+ Café featuring affordable daily meal options from local restaurants + On-site fitness center and beautifully maintained walking paths + Best-in-class, clean, modern facilities

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. Our state-of-the-art facilities in Racine, WI offer a comfortable and modern workspace, complete with amenities to support your well-being and productivity.

Career Growth Opportunities and Learning Benefits

We're committed to helping you grow and develop your skills and knowledge. As a Bilingual Customer Service Representative, you'll have access to:

• Ongoing training and development programs to enhance your customer service skills and product knowledge
• Opportunities for career advancement and professional growth within arenaflex
• A supportive and collaborative team environment that encourages learning and innovation

Compensation and Perks

* Competitive hourly rate: $23-$28 per hour

• Opportunities for bonuses and incentives
• Comprehensive benefits package, including health insurance, 401(k), and paid time off
• Employee Perks, including a café, on-site fitness center, and modern facilities

How to Apply

If you're passionate about delivering exceptional customer experiences and have a flair for languages, we want to hear from you! Apply now to join our team as a Bilingual Customer Service Representative in Racine, WI. Apply for this job