Experienced Customer Service Representative – Houston, TX

Join arenaflex, a leading global leader in chemical distribution, as we seek an experienced Customer Service Representative to join our team in Houston, TX. As a key member of our Customer Service team, you will play a vital role in delivering exceptional customer experiences, ensuring timely communication, and executing arenaflex's Quality Objectives.

About arenaflex

arenaflex is a global leader in the chemical distribution industry, with a rich history of innovation and customer-centric approach. Our company is built on a strong foundation of quality, safety, and sustainability, and we are committed to creating an environment where our employees can grow, learn, and thrive. With a diverse team of professionals from various backgrounds and industries, we strive to make a positive impact on our customers, communities, and the environment.

Job Description

As an Experienced Customer Service Representative, you will be responsible for creating a positive customer experience by providing timely communication based on customer needs while executing arenaflex's Quality Objectives. This role will be held accountable for accurate and prompt processing of customer orders and full Order life cycle management: order processing, order management, order changes, cross collaboration required for order fulfillment, and leading all order-related communication to the customer.

Key Responsibilities:

* Teamwork: Work proactively and productively with teammates to resolve issues for the customer rather than treat service as a solo act.

• Order Entry, Management, and Processing: Efficiently and accurately place orders, confirm orders via phone, email, or EDI, and timely communicate regarding order changes to the customer.
• Communication: Manage internal and external requests via multiple platforms, while remaining organized and concise with communication. Identify and clarify customer needs and concerns, while effectively reporting requirements and customer expectations internally to determine a solution. Present answers/options to the customer and follow up to ensure resolution.
• Build and Develop Customer Relationships: Establish sustainable and collaborative relationships through open, knowledgeable, and interactive communication with the customer. Intentional effort is required to develop and foster strong customer relationships, ensuring customer loyalty and customer retention.
• Data Integrity: Work with the Commercial team and the customer to safeguard the integrity and accuracy of the customer's data, while establishing visibility across internal teams to encourage usability by all parties and reduce errors that result from bad/incorrect data.
• Compliance, Regulations, and Policy Alignment: Ensure that the service provided to our customers meets Safety, Quality, and Regulatory expectations, along with any other relevant company policies and procedures.

Your Profile

* 2+ years of experience in Customer Service, Customer Success, or a similar discipline. OR 5+ years of relevant professional experience, Chemical Distribution or Manufacturing is a plus.

• Must have the capacity to problem-solve, work independently, and consistently demonstrate strong listening, speaking, and decision-making skills.
• Excellent interpersonal skills with a passion for collaboration.
• Skilled at handling competing priorities in a fast-paced, highly ambiguous, deadline-driven environment.
• Strong organization and prioritization skills.
• CRM Experience required, preferably Salesforce.
• Experience with Microsoft Office Suite and Team Collaboration tools.

Our Offer

We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential. Our benefits include:

• Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
• Paid parental leave
• Education assistance program
• Employee assistance program
• Various healthcare plan options as well as 401(k)

Equal Employment Opportunity

arenaflex and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal, state, or local law, including as applicable, applicant's actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression (including transgender status), gender (including pregnancy, childbirth, lactation, and related medical condition), genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, physical or mental disability, protected medical condition as defined by applicable federal, state, or local law, political affiliation, marital status, membership in an employee organization, parental status, expunged juvenile record, or any other status protected by federal, state, or local law.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application portal. We look forward to reviewing your application and discussing this opportunity further.

Apply Now

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