Bilingual Spanish‑Speaking Customer Service Specialist – Retail & Wholesale Support – Newark, NY

About arenaflex

arenaflex is a leading name in the paint, coatings, and innovative surface‑protection industry. With a legacy of brightening homes, businesses, and public spaces, we combine cutting‑edge technology with a deep commitment to sustainability and community impact. Our purpose is to inspire and improve the world by delivering high‑quality, color‑rich solutions that protect what matters most. As we continue to grow across the United States, we’re looking for passionate, bilingual professionals to join our team and help us create possibilities for our customers and our employees.

Why This Role Matters

As a Bilingual Spanish‑Speaking Customer Service Specialist based in Newark, NY, you will be the front‑line ambassador for arenaflex’s retail and wholesale customers. Your ability to understand and anticipate client needs, communicate fluently in both English and Spanish, and provide knowledgeable product recommendations will directly influence customer satisfaction, store performance, and overall sales growth. This is a hands‑on role that blends personal interaction, technical product expertise, and a collaborative store environment.

Key Responsibilities

• Deliver exceptional, multilingual service to wholesale and retail customers both in‑store and over the phone.
• Identify customer needs, explain product features, and recommend the most suitable arenaflex solutions, including paints, coatings, and specialty finishes.
• Process sales transactions accurately, adhering to company policies, cash‑handling procedures, and electronic payment protocols.
• Achieve and exceed monthly, quarterly, and annual sales targets while maintaining high customer‑service scores.
• Maintain organized work‑order files, product formulas, and inventory records to ensure seamless store operations.
• Retrieve, stock, and display merchandise on the sales floor and in the warehouse, keeping aisles tidy and product presentations appealing.
• Mix and tint paints according to customer specifications using arenaflex’s state‑of‑the‑art tinting equipment.
• Assist with loading and unloading delivery trucks, and occasionally help with in‑store or local deliveries.
• Continuously update product knowledge through training sessions, webinars, and on‑the‑job learning.
• Suggest process improvements and sales strategies to store leadership, contributing to a culture of continuous improvement.
• Uphold arenaflex’s visual standards for store layout, signage, and brand presentation.
• Comply with all safety, inventory control, and regulatory policies, including background‑check procedures to protect customers and coworkers.

Essential Qualifications

• Must be at least 18 years of age.
• Legal authorization to work in the United States without employer sponsorship.
• Fluent reading, writing, and speaking abilities in both English and Spanish.
• Valid, unrestricted driver’s license.
• Physical ability to lift and carry up to 50 lb regularly and up to 70 lb occasionally, with or without reasonable accommodation.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays as required.

Preferred Qualifications

• High school diploma or GED; additional education or certifications in retail, sales, or customer service are a plus.
• At least one year of experience in a retail, delivery, or customer‑service environment.
• Prior experience selling paint, coatings, or related home‑improvement products.
• Hands‑on experience operating paint‑mixing and tinting equipment.
• Demonstrated ability to meet or exceed sales goals in a fast‑paced setting.

Core Skills & Competencies

• Communication: Clear, courteous, and persuasive communication in both languages.
• Customer‑Centric Mindset: Proactive problem‑solving and a genuine desire to help customers succeed.
• Technical Aptitude: Ability to learn and explain product specifications, safety data sheets, and application techniques.
• Sales Acumen: Skillful at upselling, cross‑selling, and closing transactions while maintaining trust.
• Team Collaboration: Works well with store managers, inventory staff, and delivery crews to achieve shared goals.
• Organizational Skills: Accurate record‑keeping, inventory management, and time‑management.
• Adaptability: Comfortable navigating changing priorities, new product lines, and seasonal demand spikes.

Compensation, Benefits & Perks

arenaflex offers a competitive hourly wage that reflects experience, skill level, and regional cost of living. In addition to base pay, you may be eligible for performance‑based incentives and bonuses tied to store sales objectives.

• Health & Wellness: Medical, dental, and vision coverage with options for Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
• Retirement Savings: 401(k) plan with company match to help you build long‑term financial security.
• Paid Time Off: Generous vacation accrual, paid holidays, personal days, and parental leave.
• Disability & Life Insurance: Short‑ and long‑term disability coverage, as well as life insurance options.
• Employee Discounts: Access to arenaflex product discounts for personal projects.
• Learning & Development: Ongoing training programs, online courses, and certifications at no cost to you.
• Community Involvement: Opportunities to participate in volunteer initiatives and local sponsorships.
• Safety & Security: Comprehensive safety training, protective equipment, and a zero‑tolerance policy for workplace harassment.

Career Growth & Development

At arenaflex, we believe that our people are the engine of our success. As you excel in the Customer Service Specialist role, you can advance to positions such as:

• Assistant Store Manager
• Store Manager
• Regional Sales Trainer
• Product Specialist or Technical Advisor
• Corporate Customer Experience Analyst

Our internal promotion pathway is supported by mentorship programs, leadership workshops, and tuition reimbursement for relevant coursework. Whether you aim to deepen your product expertise or move into a supervisory track, arenaflex provides the roadmap and resources to help you achieve your professional aspirations.

Work Environment & Culture

Our Newark store team operates within a vibrant, customer‑focused atmosphere where collaboration and respect are core values. arenaflex fosters an inclusive workplace where diversity of thought, background, and language is celebrated. Employees enjoy:

• Open‑door communication with management.
• Regular team‑building events and recognition programs.
• A clean, well‑lit retail space equipped with modern technology.
• Opportunities to engage with the local community through paint‑donation drives and home‑makeover projects.

Application Process

Step 1 – Online Application

Visit the arenaflex Careers page, create a profile, and submit your resume and cover letter. Allocate about 15 minutes to ensure all details are accurate.

Step 2 – Digital Interview

Qualified candidates will receive an invitation to complete a video interview through HireVue. The interview consists of a few behavioral questions, and you can record at a time that fits your schedule—aim to finish within seven days of the invitation.

Step 3 – In‑Store Interview

Successful video interviewees will be invited to meet with the local hiring team at one of our nearby stores (within a 30‑mile radius of the Newark location). This face‑to‑face interview allows us to assess your fit with the team and your ability to demonstrate product knowledge.

Join arenaflex and Create Your Possible

If you’re a bilingual, customer‑oriented professional looking for a dynamic role where your communication skills translate directly into sales success, we want to hear from you. At arenaflex, you’ll be part of a purpose‑driven organization that invests in your health, career, and community connections. Apply today and help us color and protect the world—one customer at a time.

Ready to take the next step? Submit your application now and become a trusted voice in the arenaflex family.