Administrator (Casework)

Administrator (Casework)

Are you an organised and detail-oriented individual looking to make a difference? Our client, a leading organisation in dispute resolution, is seeking a dedicated Administrator (Casework) to join their dynamic team! This is a fantastic opportunity to contribute your skills in a fast-paced, supportive environment.

Position Details

• Contract Type:Permanent
• Working Pattern:Full Time
• Hours:35 Hours per week
• Location:Home-based

Role Purpose

As an Administrator, you will play a vital role in the Casework Assessment and Support Department. Your primary responsibility will be to provide comprehensive administrative support across the dispute support and resolution directorate. You\'ll ensure excellent service delivery to both internal and external customers while maintaining accurate and effective administration processes.

Key Responsibilities

• Collaborate with colleagues across the directorate to deliver a full administrative support service, helping teams meet their targets and key performance indicators.
• Communicate effectively offering exceptional customer service through various channels (phone, email, letter, webform).
• Provide timely updates to customers regarding the progress of their cases.
• Support the senior management team with various administrative tasks, including diary and inbox management, travel bookings, meeting minutes, and information collation.
• Maintain and update relevant systems and databases, ensuring all records are accurate and current.
• Regularly check and manage the directorate inbox, responding to queries promptly or directing them to the appropriate team member.
• Assist with the execution of wider directorate projects.

What We\'re Looking For

Experience

• Previous experience in an administrative role within a fast-paced environment.
• Experience in customer service or customer-focused roles.

Knowledge and Skills

• Excellent administration skills and attention to detail.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and SharePoint.
• Strong problem-solving abilities and the capability to work under pressure.
• Exceptional interpersonal skills and effective communication at all levels.
• Ability to work both independently and as part of a team, with strong organisational skills to prioritise tasks effectively.

Personal Attributes

• Committed to continuous improvement and embracing new ways of working.
• Positive attitude with a collaborative spirit.

Why Join Us?

• Be part of a committed team that values Learning, Excellence, Openness, and Fairness.
• Enjoy a supportive working environment that promotes equality and respect.
• Contribute to meaningful work that impacts residents and landlords positively.

If you\'re ready to take on this exciting challenge and grow your career in a fulfilling role, we want to hear from you!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.