Salesforce Business Analyst – Legal Operations

At Ellis Porter, our goal is to improve the immigration experience for employers and individuals so they can thrive in a smaller world. To do this, we've built a team of dedicated immigration professionals (we call ourselves Porters) who believe passionately in the economic and cultural benefits that immigration provides to America, and who excel at providing our clients with refreshingly clear guidance, uniquely creative strategies, and remarkably responsive service, all with genuine empathy and a personal touch. Immigration law is very complex and full of constant challenges, but the Ellis Porter team loves what we do, and who we do it with, and we find great satisfaction in knowing that our work positively, and intimately, impacts our clients’ lives and companies.

Our Culture

We're also immensely proud (and protective) of our culture at Ellis Porter. It's not what you would expect from a typical law firm, because we're not a typical law firm. We take our work seriously, but not ourselves. We don't tolerate drama, and jerks are not allowed. Over time, we’ve built a wonderfully diverse team of Porters who reflect the backgrounds and perspectives of the clients we serve. As our team continues to grow, we’ve remained committed to cultivating an inspiring, authentic, comfortable, and flexible work environment where you are respected, encouraged to bring your whole self to work, and challenged to continue your growth as a professional in the legal immigration field. The Unique Opportunity Ellis Porter is in an exciting phase of growth as we scale our Agile product operations and continue improving our Salesforce-based technologies, including Litify, Accounting Seed, and supporting applications. We are expanding the Product Operations team to include a skilled, functional-minded Business Analyst who can bridge the needs of our legal teams and the Salesforce platform that powers their work. This is a unique opportunity to help shape how our attorneys, case managers, and operational teams work every day. As a Business Analyst, you’ll work at the intersection of technology, process improvement, and user experience, ensuring our platform evolves to make the immigration process clearer, faster, and easier for both our clients and our internal teams. Position Summary The Salesforce Business Analyst – Legal Operations will serve as a critical functional partner to our Salesforce Administrators, Product Operations leadership, and legal/operational teams. This role focuses on deeply understanding business processes, translating requirements into well-defined user stories, supporting quality assurance testing, and ensuring product enhancements achieve measurable business value. The ideal candidate is curious, collaborative, analytical, and passionate about improving user experiences. They understand how to uncover business needs, document requirements with clarity, and work as part of an Agile product team to deliver meaningful improvements to our Salesforce platform. This role partners with our Knowledge Management (KM) team to ensure that Salesforce solutions align with standardized workflows across the firm. While KM defines and governs process standards for the legal teams, the Business Analyst ensures these processes are accurately translated into system requirements and validated through high-quality testing. This role can be fully remote from any U.S. location, or based in either our Troy, MI or Ann Arbor, MI office as an in-person or hybrid role. Please note - although this role can be remote, all work must be performed within the United States.

What You'll Do

Business Process Discovery & Requirements Gathering

• Partner with attorneys, case managers, and operational teams to understand existing workflows, pain points, and opportunities for improvement
• Collaborate with the Knowledge Management team to understand standardized workflows and ensure all requirements reflect the firm’s process standards
• Conduct interviews, workflow analyses, and user observations to map current-state and future-state processes
• Translate business needs into clear, detailed user stories, acceptance criteria, and supporting documentation
• Collaborate with Salesforce Admins to ensure requirements are feasible and aligned with platform best practices
• Support change management efforts by documenting and communicating process changes
• Identify where system limitations or opportunities require collaboration with KM to update processes, improve efficiency, or solve adoption challenges Product & Feature Development Support
• Act as the functional lead on assigned work items within Azure DevOps, ensuring user stories are complete and ready for development
• Ensure Salesforce configuration, automation, and UX decisions align with KM-defined processes, terminology, and governance frameworks
• Assist with backlog grooming by validating priority, business impact, and alignment with product strategy
• Collaborate closely with the Agile Proj

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