[Hiring] Registered Nurse Patient Navigator @City of Hope
Role Description The Intake Nurse Navigator (INN), RN functions as a member of the multidisciplinary team as an advocate and educator for new patients from the initial intake phone assessment in preparation for the first visit with the onsite care team. The INN utilizes the nursing process, including assessment, planning, and evaluation to navigate new patients through the new patient intake process.
- Evaluate whether the patient’s clinical condition makes them an appropriate candidate for safe travel to City of Hope.
- Serve as a liaison between the patient, family, and multidisciplinary teams/providers aiding in coordination of a patient’s first appointment.
- Act in compliance with hospital site (ATL, CHI, CAL, PHX) and enterprise policies/procedures as well as the state specific Nurse Practice Act.
- Uncover and assess cancer treatment history including diagnosis, type of treatment, names and addresses of treating physicians and/or facilities.
- Work closely with OIS representatives and new patient schedulers when evaluating patient’s appropriateness for visiting the organization.
- Interview patients upon initial visit to ascertain clinical appropriateness for care and clinical trials.
- Complete preadmission clinical evaluations and make recommendations assessing the patient’s needs related to medical diagnosis, treatment providers, treatment options, and financial resources.
- Ensure proper and timely documentation in patient’s EMR and all outside records, imaging is received and current for evaluation.
- Follow patient through treatment decision to ensure there are no gaps in care.
- Promote inter and intra departmental collaboration and nurture relationships with others.
- Utilize brand platform for consistent deployment of services and seek opportunities for organizational improvement.
- Facilitate and/or assist with admissions via the intake process.
- Collaborate and develop plans of care (huddles) with teams from intake, medical oncology, specialty clinics, and CAM.
- Provide clarity and address concerns the patient and family may have.
- Facilitate multi-disciplinary patient education to ensure a thorough understanding of the proposed plan of care.
- Act as liaison between Oncology Information Services (OIS) and the Medical Center care providers.
- Carry own share of responsibility and willingly help others.
- Support the goals of the department and participate in department performance improvement.
- Attend required staff meetings and plan workflow to assure timely completion of relevant responsibilities.
- Ensure that encounters are documented and new chart is complete for physician.
- Apply problem-solving techniques to the intake evaluation process.
- Assess special travel needs and work closely with support staff to ensure all details are coordinated for the upcoming patient visit.
- Demonstrate knowledge of patient safety goals relevant to the work environment.
- Complete annual department Hazardous Communications Training and required CE Direct.
- Consistently follow organizational guidelines for effective hand hygiene.
- Adhere to facility policies and procedures including assisting in maintaining the Joint Commission standards.
Qualifications
- Graduate of an accredited school of nursing
- State-issued Registered Nursing (RN) license. Successful completion and verification of the California state registered nursing license within 90 days of employment.
- BLS
- Oncology Certified Nurse highly preferred
Requirements
- Must be able to work one (1) day per week, 8 hour shift between Monday - Friday 7a-7p, Pacific Standard Time.
Benefits
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- City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.
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