Immediately Require Systems Manager I - Oracle - (REMOTE) in Las Vegas, NV
Job title: Systems Manager I - Oracle - (REMOTE)
Company: American Homes 4 Rent
Job description: Job Description:
Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.
The Systems Manager I is responsible for supporting applications in responding to incidents and working as a liaison to other IT Teams. Also responsible for the support, improvement, and uptime of all corresponding Oracle based applications and modules. Researching and compiling information into a presentable medium from areas of IT and the business.
Responsibilities:
- Investigates, triages, and troubleshoots escalated issues and system outages. Performs root cause analysis and exercises appropriate problem management strategies.
- Maintains and monitors support queues and service level agreements.
- Facilitates change management processes, including the development and execution of test scripts, communication plans, implementation plans, and rollback plans.
- Assists in training the Operations team and creating documented procedures to use in the incident process. Troubleshoots and responds to incidents that have been escalated in the support queue.
- Supports other parts of IT in application related requests.
- Creates documentation, procedures, and policies. Keeps documentation up to date and within IT standards.
- Conducts regular reviews of applications by generating and building reports that shows efficiencies and improvement areas.
- Correct existing processes in place to support sustainable and flexible architecture and environments.
- Bachelor's degree in Computer Science, Information Technology or from a four-year college or university or an equivalent combination of education and experience.
- Minimum of 2-5 years' experience Business, Systems and/or Application Analysis.
- Minimum of 3-5 years' experience within Systems or Application Support.
- Strong documentation and communication skills.
- Advanced and resourceful troubleshooting and solutioning.
- Experience in supporting, implementing, and monitoring Oracle products, Oracle HCM, and Enterprise One.
- Experience in supporting Public Cloud and SAAS technologies.
- Knowledge and experience with Oracle Cloud Infrastructure.
- Experience with Oracle SQL (ability to read, deconstruct and create basic queries).
- Excellent verbal and written communication, planning, analysis and organizing skills.
- Strong analysis skills.
- Advance and resourceful troubleshooting and solutioning skills.
- Position is also eligible to receive a discretionary bonus.