Quality & Process Improvement Analyst (Remote)

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight. We're growing and looking for a detail-driven, process-minded Business Analyst to join our Business Operations team. This role is critical to enhancing the quality and consistency of our work through rigorous review programs and operational controls. You'll be a key player in driving continuous improvement, ensuring compliance, and elevating our service delivery. The Gig:

• Lead and manage quality assurance initiatives across Business Operations.
• Design, test, and refine frameworks for quality review and control programs.
• Conduct complex recurring quality audits and controls.
• Gather and analyze functional and data requirements to support quality initiatives.
• Facilitate discovery sessions and document findings with internal stakeholders.
• Collaborate across departments to ensure alignment and timely execution.
• Identify gaps and escalate deficiencies in quality programs and propose updates and strategies for mitigation.
• Drive process standardization and improvement efforts through creative problem solving and efficiency tool implementation (ie. VBA, SQL, etc)
• Own the end-to-end lifecycle of assigned work, from intake to resolution.
• Support data analysis and research efforts across departments related to quality and control initiatives.
• Maintain confidentiality and uphold company standards.
• Other duties as assigned. What you need to make the cut:
• Bachelor's degree in Business Systems, Finance, Accounting, or related field (preferred).
• 2+ years of operations experience in benefits administration operations, HRIS, payroll, or insurance required.
• Proven expertise in internal audit methodologies and operational control design.
• Lean Six Sigma or similar methodology experience a plus.
• Strong background in process review and risk identification.
• Advanced proficiency in Microsoft Excel (pivot tables, lookups, nested functions, advanced functions).
• Exceptional time management and organizational skills with the ability to manage conflicting priorities.
• Strong critical thinking and problem-solving abilities.
• Excellent communication and stakeholder engagement skills.
• Project management experience is a plus. The pay range for this position is $47,500 to $74,500 per year (pay to be determined by the applicant's education, experience, knowledge, skills, abilities, balanced against internal equity and competitive market based geographic ranges). This role is eligible to participate in the annual bonus incentive plan. Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: Dear Applicant. At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process. Our approach is thoughtful and thorough. We've built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith. We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren't just about compliance, they're about ensuring fairness, safety, and trust for everyone involved. Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve. With heart, The Businessolver Recruiting Team Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls. (Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level): Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters. Equal Opportunity at Businessolver: Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and mor

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