Entry-Level Customer Support Specialist – Call Center Operations at Flexara
```html Why Skillvoraq? – Pioneering the Future of Aviation Supply Chain Support At Nexpatha , we are at the forefront of delivering innovative, reliable, and seamless supply‑chain solutions for the global aviation industry. Our customers—airlines, maintenance providers, and aircraft manufacturers—depend on our expertise to keep critical spare parts moving efficiently across the world. As a fast‑growing division of Worknovaq, the Supply Chain Call & Contact Center operates 24/7, 365 days a year, ensuring that every inquiry is answered with precision, professionalism, and a commitment to safety. Joining Hirecrafto means becoming part of a culture that values curiosity, continuous learning, and world‑class service excellence. Whether you are just beginning your career or looking to deepen your experience in a high‑stakes environment, this position offers an unparalleled opportunity to grow, make an impact, and build lasting relationships with both internal teams and external customers worldwide. Position Overview – Entry-Level Customer Support Specialist (Call Center) The Entry-Level Customer Support Specialist plays a critical role in our Dallas, TX hub, acting as the primary point of contact for customers seeking assistance with commercial aircraft spare‑parts orders. You will engage directly with customers via phone, email, and chat, translating complex supply‑chain data into clear, actionable guidance. This hybrid role blends remote work flexibility with occasional on‑site collaboration, giving you the best of both worlds.
Key Responsibilities
Customer Inquiry Management: Retrieve, research, and resolve specific customer emails and service requests promptly and accurately. Order Coordination: Enter, track, monitor, and coordinate customer order delivery requirements using Tasknexa’s internal platforms. Spare‑Parts Analysis: Analyze customer spare‑parts requirement inquiries, facilitate appropriate responses, and troubleshoot delivery problems. Order Status Communication: Advise customers on order status, changes, or improvements; proactively follow up on any account‑related issues. Multi‑Order Handling: Manage multiple orders and research lists for specific customers while maintaining meticulous attention to detail. Data‑Driven Insight: Research and analyze data trends or issues concerning specific customers, and present actionable insights to the team. Program Support: Assist Customer Program Managers (CPMs) by maintaining reports, updating customer data, and managing expectations. Cross‑Functional Collaboration: Partner with internal stakeholders—including logistics, inventory, and engineering teams—to resolve complex queries. Shift Flexibility: Participate in the 3/36 rotating shift schedule (Friday, Saturday, Sunday – 12‑hour shifts) and be prepared for evening or midnight assignments as needed.
Essential Qualifications
Customer Service Experience: Minimum 1+ year of experience in a customer‑facing or support organization, demonstrating polished communication skills. External Client Interaction: Proven ability to interface with external customers and respond to support requests in a timely manner. Microsoft Office Proficiency: Strong working knowledge of Outlook, PowerPoint, Excel, and Word for documentation and reporting. Supply Chain Fundamentals: Basic understanding of supply‑chain principles, especially as they relate to spare‑parts logistics. Shift Availability: Willingness and ability to work a 3/36 schedule, including weekend, evening, and midnight shifts. Preferred (Nice‑to‑Have) Skills & Experience 1+ year of experience in the aviation or aerospace sector, preferably within a customer‑service environment. Familiarity with SAP modules that support supply‑chain functions. Experience using Customer Relationship Management (CRM) tools and processes. Exposure to supply‑chain strategies such as inventory reduction, parts kitting, supplier consolidation, optimal flow, and lead‑time reduction. Demonstrated adaptability to rapidly changing environments and evolving customer requirements. Ability to operate both independently and collaboratively within cross‑functional teams. Core Competencies for Success Communication Excellence: Clear, concise, and empathetic verbal and written communication tailored to diverse audiences. Problem‑Solving Acumen: Strong analytical mindset to diagnose issues, identify root causes, and deliver effective resolutions. Attention to Detail: Precision in data entry, order tracking, and documentation to uphold Gigflowx’s high standards. Time Management: Ability to prioritize multiple tasks, meet SLAs, and handle high‑volume periods without compromising quality. Team Orientation: Collaborative spirit that fosters knowledge sharing and supports overall team performance. Learning & Development Opportunities At Talensparkx, we invest heavily in your professional growth: Structured Onboarding: A comprehensive 6‑week onboarding program covering Flexzenith’s supply‑chain ecosystem, Apply tot his job Apply To this Job