Auto Property Damage Claims Adjuster

About the position About the role Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org. Passionate claims professional who cares about the customer and their experience. Sense of urgency - at all times. That does not mean working at all hours. Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution. Anti-status quo. You don’t just wish things were done differently, you act on it. Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests Gather necessary information from customers to initiate the claim and determine the appropriate course of action Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim Coordinate the repair, if necessary, for the property damage Recognize requirements for potential escalation should the loss no longer meet criteria for your handling Communicate and coordinate with involved parties regarding negotiations and settlement Provide input for continuous development best practices, and process improvements Who you are Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org. Passionate claims professional who cares about the customer and their experience. Empathetic. You exercise empathy and patience towards everyone you interact with. Sense of urgency - at all times. That does not mean working at all hours. Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution. Anti-status quo. You don’t just wish things were done differently, you act on it. What we need We need you to do all the things typical to the role: Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests Gather necessary information from customers to initiate the claim and determine the appropriate course of action Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim Coordinate the repair, if necessary, for the property damage Recognize requirements for potential escalation should the loss no longer meet criteria for your handling Communicate and coordinate with involved parties regarding negotiations and settlement Provide input for continuous development best practices, and process improvements

Responsibilities

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests
• Gather necessary information from customers to initiate the claim and determine the appropriate course of action
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• Coordinate the repair, if necessary, for the property damage
• Recognize requirements for potential escalation should the loss no longer meet criteria for your handling
• Communicate and coordinate with involved parties regarding negotiations and settlement
• Provide input for continuous development best practices, and process improvements

Requirements

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
• Minimum of 1 year experience with insurance claims and/or customer service
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license

Nice-to-haves

• Experience with handling real property damage, this is not required but encouraged

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

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