Senior Vice President and Chief Operating Officer
Overview: Who We Are HWL is a company that comes to the market with deep expertise from leading healthcare GPOs and supply chains, workforce management software providers, healthcare delivery organizations, cutting-edge technology organizations, and leading staffing agencies. Our workforce solutions deliver results that lower overall costs, produce higher-quality staff, and increase visibility into overall labor activity and metrics. Through proprietary next-generation technology and customizable MSP services, HWL delivers a vendor-neutral Total Talent Acquisition solution that lowers overall labor costs while reducing administrative burden. HWL achieves remarkable success by forging deep partnerships founded on integrity, accountability, and trust. Our company welcomes innovative thinkers who desire to work with a team that consistently displays kindness and empathy and promotes individual and collective growth. Position Summary The Senior Vice President & Chief Operating Officer (COO) leads operational execution, performance discipline, and commercial outcomes for HWL Technologies. Reporting to the President and partners closely with HWL Executive Leadership, the HWLT CTO, and Operating teams. This executive translates enterprise strategy into predictable delivery, measurable results, and scalable growth. The COO oversees day-to-day operations, aligns technology delivery with business priorities, and drives revenue enablement - including scaling a differentiated VMS platform and launching marketplace-enabled capabilities - while ensuring stability, compliance, and customer trust.
Key Responsibilities
- Lead operational strategy, governance, and execution to support scalable growth and reliable delivery.
- Partner with the CTO to align technology delivery with business priorities and customer commitments.
- Define and manage performance metrics including ROI, delivery predictability, cost efficiency, and customer outcomes.
- Oversee post-sales execution to drive retention, value realization, and customer satisfaction.
- Integrate priorities across Sales, Operations, Finance, Technology, and Customer Success.
- Ensure regulatory, security, and data protection compliance.
- Own operational execution and commercial performance of strategic platform expansion initiatives (MSP + marketplace). Required Experience
- 10+ years of senior leadership experience scaling technology-enabled businesses, ideally in regulated or complex environments.
- Proven ability to translate strategy into measurable business outcomes.
- Experience leading cross-functional teams across technology, operations, finance, and commercial functions.
- Healthcare technology, workforce management, SaaS, or platform business experience preferred. Leadership Profile
- Strong strategic, commercial, and operational leadership.
- Data-driven decision-maker with high execution discipline.
- Builder mindset with comfort operating in ambiguity.
- Collaborative leader with clear accountability and ownership. Success in This Role
- Predictable delivery and strong operational performance.
- Successful launch and scaling of differentiated platform capabilities that drive revenue growth.
- Stable, scalable technology operations supporting enterprise objectives.
- Strong partnership across executive leadership and technology teams. Disclosures Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law. Apply tot his job
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