Client Operations Associate
Copper is a leading firm in institutional digital asset infrastructure, focusing on custody, collateral management, and prime services. The Client Operations Associate will play a crucial role in ensuring client satisfaction by providing technical support, managing inquiries, and collaborating with internal teams to enhance the client experience.
Responsibilities
- Provide technical support to institutional clients, addressing their queries, troubleshooting issues, and ensuring a smooth experience
- Take ownership and accountability of all incoming queries and managing client expectations under time pressures
- Work closely with clients to understand their technical requirements
- Collaborate with internal stakeholders across the firm to effectively resolve client queries
- Gather client feedback and insights, relaying this information to our product development teams
- Stay up to date with industry trends and the latest market developments, ensuring you are well-equipped to address client inquiries and provide expert guidance
- Representing the values of Copper with the firms best interests, whilst ensuring what we do is for the benefit of the client, always acting with integrity
Skills
- Proven experience in a technical account management role, ideally within the cryptocurrency or financial services industry
- Understanding of cryptocurrency technology, blockchain, and digital assets
- Exceptional communication and interpersonal skills, with the ability to build rapport with clients
- Problem-solving mindset and the ability to troubleshoot technical issues effectively
- Detail-oriented and organised, with excellent project management skills
- Self-motivated and capable of working independently as well as collaboratively within a team
- Finra Series 99 Certified – Operations Professional Exam
Benefits
- Paid Time Off - 25 days annual leave per annum in addition to local bank holidays. Employees also receive one additional day of annual leave for each year of service.
- Comprehensive health cover - medical, optical and dental benefits.
- Life Insurance
- Commuter Benefit Programme
Company Overview
Company H1B Sponsorship