Disability Claims Administrator

Canada Life is seeking a detail-oriented and customer-focused Disability Claims Administrator to join their Vancouver office. This hybrid role involves managing the financial aspects of disability claims, including benefit calculations and payments, while supporting Case Managers and handling inquiries from clients and medical professionals.

Responsibilities

• For new claims, complete the financial information including the initial benefit calculation, the DLR and waiver reserve set up and can include assessment of quick pay claims
• Calculate and issue short term and long-term disability benefit payments
• Perform straight forward LTD benefit calculations including inflation protection, cost of living increases, rehabilitation, and partial period calculations in accordance with contractual provisions
• Perform straight forward under/overpayment calculations, follow up for repayment, processing BEN refunds and adjustments
• Explain benefit calculations and payments, including tax issues to customers over the phone or in writing
• Follow-up CPP
• For maintenance of long-term disability claims, request and assess medical updates, verify other income calculations, and follow ups as required
• Other administrative and financial duties in support of claims teams as required
• Handling data verification and exception reports to resolve system discrepancies

Skills

• Post-secondary education with a strong financial background or equivalent related experience
• Excellent mathematical and analytical skills
• Demonstrated organizational and time management skills
• Excellent oral and written communication skills
• Team player with demonstrated customer service skills
• Proficient in using Microsoft (Outlook, Word, Excel) and possess the aptitude for learning additional industry-related software
• Critical thinking and problem-solving abilities
• Ability to remain flexible, work as part of a team as well as independently
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Company Overview