Representative II, Inflight Administration

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This position is part of the Inflight Administration team within the Customer Experience Division. In this role, you will play a significant part in overseeing key administrative functions for the flight attendant workgroup, with a primary focus on leave administration. This position requires a high level of ownership, subject matter expertise, and the ability to lead through collaboration, accuracy, and efficiency in a contact center/ operational environment. What you'll do • Handle phone inquiries and perform a wide variety of duties related to leave administration for flight attendants, including utilizing multiple leave administration systems. • Ability to understand and explain policies and procedures following company leave policies and collective bargaining agreements (CBA) • Ability to handle contact center volume (phone calls and emails) as well as interacting with a variety of departments, including, but not limited to: flight attendants, Sedgwick/Workman’s comp, Crew Compensation, Payroll, Benefits, HRIS, Absence & Return Center, and various levels of leadership. • Maintain detailed and accurate records of administrative actions and case management, meeting all documentation standards and audit requirements. • Flex work schedule as needed to meet operational demands, including evenings, weekends, and holidays. All you'll need for success Minimum Qualifications- Education & Prior Job Experience • High school diploma or GED equivalency • Ability to work full-time in-office at the DFW Headquarters (SV08) • Willingness to work a rotating schedule, including evenings, weekends, and holidays, as needed. Preferred Qualifications- Education & Prior Job Experience • Experience working with a unionized/contract labor group • Previous experience in coordination, administration, or call/contact center operations • Familiarity with administrative processes supporting large, operational teams. Skills, Licenses & Certifications • Strong knowledge of Microsoft Office Suite (specifically Word, Excel, Teams) • Proficiency in SABRE, DECS, and RES preferred. • Ability to make sound decisions independently while maintaining alignment with policy and CBA guidelines. • Excellent organizational and time management skills, with a proven ability to handle multiple priorities. • Strong verbal and written communication skills across all levels of the organization • Typing speed of 35–50 WPM with high accuracy standards • Demonstrated ability to handle confidential information with discretion. • Ability to make decisions independently and collaborate with the team and the leader/manager. What you'll get Feel free to take advantage of all that American Airlines has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. + Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.