Channel Projects, Order Specialist - Inside Par...

The Channel Projects -Small Project Team ( SPE) is growing and we are seeking eager, resilient, emotionally intelligent, customer centric, team players to join our team!The SPE teams offers a tremendous opportunity to learn all aspects of our channel led business. The team engages daily with our manufacturing plants, distribution centers, sales organization, and channel partners. We are a very fast paced and empowered team environment. Due to the consistent work volume, our success is dependent on the overall strength of the team. We win and lose together. Every day is different and we are consistently faced with new challenges, opportunities, and customer conflicts! This role is not for everyone. While demanding it is equally rewarding.We have proudly launched many talents into the National Sales Force, Project Execution, Pricing, Services, and ASCO. Additionally, we have many Order Specialist who have found SPE to be their forever home and they continued to be challenged and learn and grown in their roles.What do you get to do in this position?Channel Projects, Order Specialist is accountable for the execution of post order conversion request from the distribution/channel partner who serves as the Project Manager of the order. Order Specialist, develops and maintains positive customer relations and coordinates with various functions within Schneider Electric to ensure customer requests are handled appropriately and in a timely manner. Order Specialist facilitates order maintenance and corrective action to address customers project needs. Order maintenance activities include but are not limited to: change orders; warranty claims; expedite request; shipping re consignments; coordination of services and system studies; freight claims; post-delivery quality issues; and claims resolution. This customer facing role requires demonstrated account management and relationship development experience. Order Specialist, while assigned a primary area of responsibility is part of a regional team that is collectively responsible for the timely resolution of customer request.For this U.S. based position, the expected compensation range is $68,000.00 - $102,000.00 per year, which includes base pay and short-term incentive. The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.This job might be for you if you have the following skills:

• BA Degree in a business or technical field
• Ability to work in a collaborative, high volume, fast paced, virtual team environment
• Ability to build an environment and relationship of trust and credibility with team and customers. Establish, developing and maintain rapport with key contacts internally and externally via a digital platform.
• Ensures prompt, thorough handling and follow up of all customer inquiries thru excellence in written and verbal communications.
• Facilitates resolution of production, shipment scheduling, and/or invoicing problems of moderate complexity
• Ability to handle multiple projects using problem solving, attention to detail, strong time management, with organizational and prioritization skills
• Ability to diplomatically navigate/facilitate effective conflict resolution across multiple groups of varying backgrounds and generations
• Ability to work in an environment of ambiguity and execute best judgement based on research
• Flexibility to positively adapt to the ever changing priorities for the immediate team, Schneider Electric and customer.
• Positive demeanor with ability to effectively handle conflict internally and externally is a professional manner.
• Technical aptitude to learn the basics of SE Electrical Distribution Products ( e.g. panels, breakers, starters, switchboards), with the ability to comfortably work in Schneider Electric product selector and SE Advantage tools
• Required to have the ability to be a team player with excellent communication and demonstrated written and spoken “soft skills”. Demonstrated customer relationship management or related experience