Want Live chat representative - REMOTE in Tulsa, OK
Job title: Live chat representative - REMOTE
Company: Mercer
Job description: We are looking to add Live Chat Agents to our Sales Team with a positive attitude. The individual in this position will serve customers through a web-based chat service with their wheel and tire needs. Customers chat with our Sales Agents to ask questions, check fitment, and to schedule service appointments.
NO AUTOMOTIVE EXPERIENCE REQUIRED! WE PAY YOU WHILE WE TRAIN YOU!
Be the BEST, work with the BEST. Our positions are highly competitive. The selection process includes interviews, post-offer drug test and background screening.
Essential Duties and Responsibilities:
- Develops and maintains customer relationships utilizing basic customer experience strategies while engaging customers in a friendly and professional manner to build trust and respect to deliver the "Unexpected Discount Tire Experience".
- Provides answers to basic customer inquiries; troubleshoots and diagnoses technical/ product issues.
- Determines customer needs and expectations; empowers customer with the knowledge and tools necessary to "Select the Right Tire" for their needs and budget while ensuring that "Our first consideration is the Safety of the Customer".
- Validates product requirements such as sizing, fitment, and safety standards; ensures product recommendations align with industry & company safety standards.
- Completes work in a timely and accurate manner while providing exceptional customer service.
- Must enjoy and excel in a team environment
- Must have an upbeat and positive outlook
- Must be able to sit for most of the shift
- Must be dedicated and reliable
- Partial after completing training.
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- 8 hour shift
- Day shift
- Monday to Friday
- Rotating weekends
- Weekend availability
- REMOTE
- High school or equivalent (Preferred)