Want Enterprise IT Support Officer (EITSO) Remote Support - Full Performance in McLean, VA
Job title: Enterprise IT Support Officer (EITSO) Remote Support - Full Performance
Company: AT&T
Job description: AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Intelligence Community. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers mission.
Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.
AT&T has an opening for an enterprise IT support officer (EITSO) to support the IT incident management functional area in providing technical support and customer service.
Key Roles and Responsibilities:
- Provides technical support and customer service to the organization's users of computer applications and hardware (e.g., PCs, servers, mainframes)
- Answers questions regarding system procedures, online transactions, systems status and downtime procedures; may be located within a call center
- Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems
- Maintains a troubleshooting tracking log ensuring timely resolution of problems
- Solves a range of straightforward problems
- Analyses possible solutions using standard procedures
- Understands key business drivers; uses this understanding to accomplish own work
- No supervisory responsibilities but may provide guidance to new associates
- Solves standard problems by analyzing possible solutions using experience, judgment and precedents
- Impacts quality of own work and the work of others on the team; works within guidelines and policies
- Explains information to others in straightforward situations
- Shift: 6:30am-3pm
- Requires expanded knowledge and experience in own area
- Ability to work with a moderate level of guidance and direction
- BA/BS and 2 years of experiences, or a combination of education and work experience equivalent to 6 years
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone