Customer Service (Cabinets)
Chadwell Supply is a growing company recognized as a Top Employer in the Supplier Category. They are seeking a Cabinet Coordinator responsible for handling incoming requests, data entry, and providing support to Chadwell Representatives.
Responsibilities
- Handle incoming requests via email, supplying lead times, and providing support to all Chadwell Representatives
- Data entry of measurements provided and/or requesting quotes from vendors and ensuring all information is accurate
- Process stock orders, quotes, and returns accurately
- Work quickly to provide substitutes for items placed on backorder if requested
- Process Credit Card Authorizations on open orders
- Communicate directly with the sales team, managers, and warehouse personnel to resolve conflicts
- Answer the phone with a clear friendly tone
- Read and obey all notes on accounts pertaining to the handling of our accounts
- Acknowledge and answer all emails as they arrive
- Participate in Lunch and Learns and all other product knowledge opportunities
- Remain logged into queues during business hours
Skills
- Have good interpersonal skills and be able to effectively communicate with vendors, managers, and coworkers
- Be proficient in Microsoft Outlook, Word, and Excel
- Having strong attention to detail, problem-solving skills, and proactive thinking is required
- Be able to work in a self-managed, self-motivated team-oriented environment
- Be able to process stock orders, quotes, and returns accurately
- Work quickly to provide substitutes for items placed on backorder if requested
- Be able to process Credit Card Authorizations on open orders
- Communicate directly with the sales team, managers, and warehouse personnel to resolve conflicts
- Be able to answer the phone with a clear friendly tone
- Be responsible for reading and obeying all notes on accounts pertaining to the handling of our accounts
- Acknowledge and answer all emails as they arrive
- Participate in Lunch and Learns and all other product knowledge opportunities
- Remain logged into queues during business hours
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Disability
- 401K
- 104 hours paid time off accrual
- Paid holidays off
- Employee Discount Program
- Long-term Career Opportunities
Company Overview