Customer Service Representative
Collective Health is transforming how employers and their people engage with their health benefits. They are seeking a Member Advocate to support and guide members through their health care benefits questions, providing exceptional customer service and fostering a culture that aligns with the company's values.
Responsibilities
- Learn health insurance, benefits and network plans to solve challenging member problems through research, technology, and most meaningfully, empathy
- Connect with members via phone, email and chat and address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
- Collaborate with other teammates of the Member Services department to find strategic solutions to member issues
- Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team
- Reporting into a Team Lead, this is one of the most essential roles we have at Collective Health
Skills
- Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
- Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
- You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
- Ability to learn new software programs and adapt quickly to new processes
- You are technologically savvy
- Maintain composure and compassion when balancing a high volume of tasks
- 1+ years of experience in a fast paced work environment
- 1+ years experience in customer-facing role
- Bilingual (English/Spanish) is a plus
- Prior healthcare experience
- Bachelor's or Associate's degree
Benefits
- Health insurance
- 401k
- Paid time off
- Stock options
Company Overview