[Remote] TCA Support Specialist

Note: The job is a remote job and is open to candidates in USA. MetLife is one of the world’s leading financial services companies, providing insurance and asset management. They are seeking a TCA Support Specialist responsible for managing Total Control Accounts, ensuring accuracy in processing, and collaborating with various teams to maintain customer satisfaction.

Responsibilities

• Perform daily reject report, as needed
• Open new manual TCA accounts
• Review the additional payment report to ensure that new accounts are not created if the account holder already has an existing account that the money can be transferred into
• Process requests from the Law Department on TCA accounts
• May need to assist with processing of accountholder ACH and/or wire transfers
• Process requests from claim teams on new and existing accounts, as needed
• Quality control work that was emailed to vendor for processing and/or uploaded to processing system for the prior day, to ensure accuracy of transactions
• Maintain production and quality standards
• Manage and organize work to meet multiple deadlines and competing priorities to ensure department turnaround and customer satisfaction are met
• Process Third Party Transfers or Withdrawal requests from Legal and/or Tax Unit, as requested
• Keep up to date on TCA procedures and attending required training
• Interact and partner with vendors, the Legal Department, Claim Teams, TCA Call Center, Accountholders, and management to ensure that TCA accounts are appropriately maintained
• Perform other tasks as needed

Skills

• College degree or relevant work experience desirable
• Intermediate knowledge of insurance products and provisions
• Ability to make occasional outbound calls for TCA accountholders
• Exceptional customer service experience in a professional work environment
• Good Analytical skills
• PC knowledge (Microsoft Word and Excel)
• Excellent oral and written communication skills
• Ability to adjust and respond positively to multiple demands and shifting priorities
• Ability to plan and organize time and priorities to achieve business results
• Takes personal accountability for follow through on customer commitments
• Works collaboratively with others, shares best practices and assists teammates with work
• Ability to deal with people in stressful situations
• Ability to introduce new ideas to improve work processes
• Projects an attitude of service, empathy and patience to all customers
• Ability to maintain confidentiality
• Ability to work periodic overtime

Benefits

• Comprehensive health plan that includes medical/prescription drug and vision
• Dental insurance
• No-cost short- and long-term disability
• Company-paid life insurance
• Legal services
• Retirement pension funded entirely by MetLife
• 401(k) with employer matching
• Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
• Employee Assistance Program (EAP)
• Digital mental health programs
• Parental leave
• Paid time off
• Paid holidays
• Volunteer time off
• Tuition assistance

Company Overview