Want Application Specialist in USA
Job title: Application Specialist
Company: Anatomage, Inc.
Job description: Who is Anatomage?
Founded in 2004, Anatomage is a world-leading health care technology company. Anatomage offers 3D medical imaging software and hardware for diagnosis, treatment planning, customized surgical devices, and anatomy education in both the dental and medical industries.
About the Role
We are looking for a candidate who can support our East Coast customers. Candidates located on the Atlantic Coast will be considered.
As an Application Specialist, you will primarily be working on customer engagement and experience within the Anatomage Table team. We are growing at a rapid pace and are seeking Application Specialists to train customers, both virtually and in-person on the Anatomage Table, thoughtfully answer customers inquiries and support questions, and gather helpful customer feedback to improve the quality of our products to meet our customers needs. This specific role will also spend their time working on other in-office projects where they will contribute to software content creation and testing, video creation for our Anatomage eBooks, and other projects that may arise surrounding the Anatomage Table. This person will be an integral part of the team, working alongside a group of subject matter experts who have an impact on our educational resources that we provide.
The ideal candidate has a passion for training and travel with a degree in Biology, Chemistry or any other related sciences with some experience in Anatomy & Physiology. This person must have strong verbal and written communication, presentation skills, and enjoy working in a fast-paced department. This is the perfect opportunity for someone looking to delve into next-generation 3D anatomy visualization.
This is a fully remote position and may require some travel to customer sites, so proximity to major airport hubs can be considered
What Youll Do
- Product training and demonstrations (up to 25% travel required to customer sites)
- Develop product contents and activities for customers
- Diagnose and resolve software and hardware support issues
- Provide on-call product support for US customers on the East Coast
- Project research and development as needed
- Present team accomplishments and progress
- Strong software and technology knowledge
- Strong verbal and written communication skills
- Ability to speak with educational instructors and medical professionals and ask intelligent questions
- Customer Outreach
- Problem solving skills
- Self-motivated, reliable, and responsible
- Ability to work efficiently and effectively with minimal supervision
- This role requires travel approximately 50% of the time to customer sites across the US
- Tutoring or teaching experience
- Experience in sales or customer service
- Experience in the medical or dental industry
- Familiarity with anatomy
- Experience with technical support
- Genuine customer empathy, eager to learn and assist
- Bachelor's degree in Anatomy, Biology, Chemistry or any other related sciences
- 2+ years of professional experience
- Health, Dental, and Vision care for you and your family
- 401K savings plan with employer matching
- Generous PTO leave and paid holidays
- Casual work culture
- Commuter benefits
- Food and travel reimbursements
- Request payment of any kind from prospective candidates for employment or any sort of fees;
- Authorize anyone to either collect money or arrive at any monetary arrangement in return for a job at Anatomage; and
- Request or require personal documents like bank account details, tax forms or credit card information as part of the recruitment process.