Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose: 

The Business Analyst role exists to turn data and program information into clear insights that support effective decision-making across The Salvation Army in Canada. By working closely with program teams and stakeholders, the role identifies and analyzes business processes, information needs, and reporting requirements to improve how services are planned and delivered. This contribution helps ensure programs operate efficiently, use resources responsibly, and ultimately better support the organization’s mission of serving communities in need.

Key Accountabilities:  

• Evaluate business processes to identify requirements, uncover improvement opportunities, and implement effective solutions. 

• Analyze and interpret data from multiple sources to provide meaningful insights that support decision-making. 

• Improve operational efficiency by recommending new processes, tools, and techniques for teams and functions. 

• Coordinate user acceptance testing to ensure solutions meet business needs and quality standards. 

• Develop and document clear business requirements, processes, reports, and actionable recommendations. 

• Communicate analysis results, insights, and plans effectively to cross-functional teams, leadership, and management. 

• Support stakeholders by explaining implications of options and decisions and enabling informed choices. 

• Build strong stakeholder relationships by gathering input, providing regular updates, and delivering concise, useful reports. 

Education and Experience Qualifications: 

• Bachelor’s degree in Business Studies, Business Administration, Management, Information Technology or relevant graduate qualifications including CBAP certification. 

• Six Sigma / Lean certification. 

• 7 – 10 years hands on experience performing business analyst functions in complex organizations. 

• Experience with Agile delivery practices; experience with backlog/user story management tools (e.g., Azure DevOps) is an asset.  

• Clear and pragmatic communication skills, with the ability to simplify complex problems and solutions. 

• Strong business analysis documentation skills, including processes, procedures, and requirements. 

• Relationship-building skills, enabling quick development of trust with project sponsors and stakeholders. 

• Time management and prioritization skills to balance multiple tasks and meet deadlines. 

• Organizational and planning skills to manage schedules and deliver on commitments. 

• Team collaboration skills to work effectively within cross-functional environments. 

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.