TUI Customer Service Advisor | Dutch Speaking | Local Residents (Palma de Mallorca, ES, 7009)

We are seeking savvy and skilled individuals like you to join our diverse team of Contact Centre.

If you've got the right to work in Spain and speak Dutch & English,  plus ideally another European language, keep on reading!

ABOUT OUR OFFER 

• A job at our TUI Contact Centre offers much more than your basic salary which already starts at 21.300€ gross/year, and variable annual payment of 10% upon achievement of targets. 
• You will be working 5 days and have 2 days off, and additional payments for any, bank holidays will come on top. Monday- Saturday: 08.00 – 20.00 and Sunday: 09.00 – 20.00.
• We offer remote working from anywhere in Spain on permanent sesonal contracts.
• You'll be compensated for every training day complete and have access to our TUI Learning Hub, TUI Skills Academy & Language Lesson and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation Access to the “TUI Club de Benefits” with multiple discounts on products and services across Spain.  

ABOUT THE JOB 

• Guests will contact you and you’ll be ready to listen, respond, and take action.
• You’ll work alongside our smart AI technology to deliver fast, effective support while resolving issues and complaints with empathy and care.
• You’ll be part of a rolling rota that includes morning, afternoon, and, giving you variety and the chance to thrive in a dynamic environment.
• You’ll collaborate with global suppliers and TUI teams to fix problems quickly.

ABOUT YOU

• Organized and adaptable – a calm, solutions-focused multitasker who thrives under pressure and embraces change. 
• Customer-first mindset – confident supporting upset customers across all channels, resolving issues quickly and empathetically.  
• Tech-savvy and curious – eager to learn, comfortable working with AI tools, and able to retain detailed product knowledge.
• Remote-ready and flexible – happy to work rotating shifts from a quiet, professional home setup that supports phone-based work. 
• Bilingual and confident – fluent in both Dutch and English , ready to support customers across languages with clarity and care.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know