Social Media & Bookings Coordinator (Hospitality)

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• 2.5+ years’ experience in social media management (execution-focused), ideally within hospitality, events, or retail
• Experience responding to booking and event enquiries in a fast-paced service environment
• Strong written communication skills with a warm, customer-focused tone
• Familiarity with CRM systems (HubSpot, GoHighLevel, Zoho or similar booking/event CRM platforms)
• Experience with social scheduling tools (Buffer, Later, Meta Business Suite, etc.)

Core responsibilities:

• Schedule and publish content across key hospitality platforms (Instagram, Facebook, TikTok, Google Business, etc.)
• Repurpose venue photos, event content, testimonials, and promotions into engaging short-form posts, stories, and reels
• Execute the content calendar aligned with seasonal campaigns, events, menu launches, and promotions
• Monitor platform analytics and provide weekly summaries on engagement, bookings, and promotional performance
• Monitor comments and direct messages daily across all platforms
• Respond to guest enquiries in line with brand tone of voice (warm, service-oriented, and sales-aware)
• Escalate function enquiries, large bookings, and event leads to the Events or Sales Manager
• Maintain response time SLAs (e.g., under 24 hours or faster for booking enquiries)
• Monitor shared inboxes (events, reservations, general enquiries)
• Respond to inbound booking and event enquiries using approved templates and pricing guides
• Qualify function and group booking enquiries based on defined criteria (guest numbers, budget, event type, date availability)
• Update CRM with enquiry details, booking status, and conversation notes

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

This is a remote position.