Experienced Lead Customer Service Representative – Retail Store Operations and Team Leadership

At arenaflex, we're on a mission to revolutionize the way we serve our customers and communities. As a Lead Customer Service Representative, you'll be at the forefront of this movement, leading a team of dedicated professionals to deliver exceptional customer experiences and drive business growth. If you're passionate about retail, customer service, and team leadership, we want to hear from you!

About arenaflex

arenaflex is a leading retail company with a rich history of innovation and customer-centricity. We're committed to creating a workplace culture that's inclusive, supportive, and empowering. Our team members are the backbone of our success, and we're always looking for talented individuals who share our values and passion for excellence.

Your Key Responsibilities

As a Lead Customer Service Representative, you'll be responsible for:

• Greeting customers, running the register, and providing exceptional customer service
• Leading shifts on a regular basis, supervising a team of employees, and ensuring seamless store operations
• Maintaining a high level of store appearance, including visual merchandising and inventory management
• Collaborating with colleagues to achieve daily goals, resolve customer complaints, and drive sales growth
• Providing regular and predictable onsite attendance, adhering to arenaflex's attendance policies
• Participating in ongoing training and development programs to enhance your skills and knowledge

What You'll Enjoy

As a Lead Customer Service Representative at arenaflex, you'll enjoy:

• Competitive salary and benefits package, including medical, vision, dental, and life insurance
• Flexible schedules to accommodate your needs and lifestyle
• Weekly pay and opportunities for career advancement
• A fun, energetic work environment with a motivated team
• Task variety and opportunities to learn new skills
• Paid comprehensive training and development programs
• 401(k) with a competitive company match and flexible spending/health savings accounts
• Tuition reimbursement and opportunities for professional growth

Essential Qualifications

To succeed as a Lead Customer Service Representative at arenaflex, you'll need:

• High school diploma or equivalent
• Retail and customer service experience, preferably in a leadership role
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment, multitasking and prioritizing tasks
• Strong problem-solving and conflict resolution skills
• Willingness to learn and adapt to new situations and technologies

Preferred Qualifications

While not required, the following qualifications will make you an even stronger candidate:

• Entry-level management experience
• Sales associate or cashiering experience
• High school diploma or equivalent
• Motivation to advance in your career
• Willingness to learn and have fun!

Physical Requirements

As a Lead Customer Service Representative, you'll need to:

• Stand and/or walk for up to 8 hours
• Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
• Occasionally lift and/or carry up to 60 pounds from ground to waist level
• Push/pull with arms up to a force of 20 pounds
• Bend at the waist with some twisting up to one hour a shift
• Grasp, reach, and manipulate objects with hands, requiring eye-hand coordination

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We comply with the Americans with Disabilities Act (ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws. Please inform our Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

E-Verify Program

arenaflex uses the federal E-Verify program to check work eligibility. Click below to review information about our company's use of this program.

Apply Now!

If you're ready to join a dynamic team and take your career to the next level, apply now! We can't wait to hear from you. Apply for the job now! Apply for this job Apply for this job