Experienced Customer Service Representative – Overnight Shift at arenaflex
Join arenaflex, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, as a Customer Service Representative on our overnight shift. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and contributing to the company's continued growth and success.
About arenaflex
arenaflex is a dynamic and innovative company with a rich history of providing top-notch products and services to our customers. With over 9,000 employees across 13 locations, we are committed to excellence and strive to create a positive impact on our communities. As a family-owned business, we value our employees and offer a supportive and inclusive work environment that fosters growth and development.
Job Summary
As an Overnight Customer Service Representative, you will be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You will communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You will also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
Key Responsibilities
* Process customer orders and inquiries in a collaborative call center using world-class technology
- Communicate with customers over phone, email, and chat
- Help customers navigate arenaflex's website and online ordering system
- Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
- Collaborate with team members to resolve customer issues and provide exceptional service
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred
- Prior customer service experience is a plus, but we will train you to provide legendary service for our customers
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Basic computer skills and familiarity with customer service software
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks:
+ Café featuring affordable daily meal options from local restaurants + On-site fitness center and beautifully maintained walking paths + Best-in-class, clean, modern facilities
Work Environment and Company Culture
* arenaflex is a drug-free workplace
- EEO/AA Employer/Vet/Disabled
- Our company culture values diversity, inclusion, and employee well-being
- We offer a supportive and inclusive work environment that fosters growth and development
Career Growth Opportunities and Learning Benefits
* arenaflex offers opportunities for career growth and advancement
- We provide training and development programs to help you succeed in your role
- You will have the opportunity to work with a talented team of professionals and learn from their experiences
Compensation and Perks
* Pay from $26 to $33 per hour with significant growth and earning potential
- Includes $4 Shift Differential
- 4- or 5-day on-site schedules available, includes weekends
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.
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