Experienced Full Stack Contact Center Chat Representative – Digital Customer Service & Sales

At arenaflex, we're on a mission to revolutionize the way people interact with our organization. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences through our digital channels. We're seeking an experienced and results-driven Full Stack Contact Center Chat Representative to join our team in Baton Rouge, LA. If you're passionate about providing top-notch service, have a knack for sales, and are comfortable working in a fast-paced remote environment, we want to hear from you!

A Day in the Life of a Full Stack Contact Center Chat Representative at arenaflex

As a Full Stack Contact Center Chat Representative, you'll be the face of arenaflex, providing support to our members through various digital channels, including email, web and mobile messaging, chat, and text. Your primary responsibilities will include:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintaining a strong working knowledge of arenaflex's products and services.

Skills and Qualifications

To succeed in this role, you'll need:

• A High School Diploma or equivalent.
• 1 year of experience in a customer service position.
• Must meet the requirements for our Telecommuting Program (more information below).
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Telecommuting Requirements

As a remote employee, you'll need to meet the following requirements:

• A dedicated workspace.
• Secure and strong internet connection.
• Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
• An environment free from loud noises or outside distractions.
• The first 60 days will be on-site for training at our Corporate Campus located at 2675 O’Neal Lane in Baton Rouge.

Why Join arenaflex?

Since 1956, arenaflex has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana, now serving over 68,000 members nationwide. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We're dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees.

Benefits and Perks

As a full-time employee at arenaflex, you'll enjoy:

• Medical, Dental, and Vision Insurance with generous employer premium contributions.
• Health Savings Account with employer contributions for eligible employees.
• Employer-Paid Group Life Insurance.
• Voluntary Dependent Life Insurance.
• Paid Vacation & Sick Leave.
• 15 Paid Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.

Apply Now!

If you're passionate about delivering exceptional customer experiences and have a knack for sales, we want to hear from you! Apply now to join our team as a Full Stack Contact Center Chat Representative in Baton Rouge, LA. [Apply for the job now!](https://jobviewtrack.com/en-us/job-1c18417f4809001a4276630c06150f041122260d19014f58584359051b075111222000001a6526451a1c0c012b1a0c1a1555/9456e10372e53268e64c3d98d6e2c0ed.html?affid=8451cf69ab9f70eb71ae1f2dbed8d4fa) [Apply for this job](https://online.victorytuitions.in/job/contact-center-chat-representative-remote-baton-rouge-la-in-baton-rouge-la/) Apply for this job