Experienced Customer Support Associate – US Remote Insurance Policy Management

At arenaflex, we're revolutionizing the insurance industry by combining cutting-edge technology with personalized human interaction. Our mission is to simplify the process of finding the best home and auto insurance, making it easy, straightforward, and transparent for our customers. We're passionate about creating products that make consumers' financial lives easier, and we're looking for like-minded individuals to join our team.

Job Summary:

We're seeking an experienced Customer Support Associate to join our US Remote team. As a Customer Support Associate, you'll work closely with customers through various channels, including chat, email, and phone. Your primary responsibility will be to manage existing customer accounts for Personal Insurance policies, explain insurance products in a consultative and empathetic manner, and assist 3rd parties with policy documentation and changes. If you're a customer-centric individual with a passion for insurance and a knack for problem-solving, we'd love to hear from you.

Responsibilities:

As a Customer Support Associate at arenaflex, you'll be responsible for:

• Managing existing customer accounts for Personal Insurance policies by phone, email, text, and chat using several insurance company systems
• Explaining insurance products to customers using a consultative and empathetic approach
• Assisting 3rd parties with policy documentation and changes
• Working in a fun and collaborative team environment
• Providing exceptional customer service, ensuring that customer needs are met in the first interaction and exceeding their expectations

Qualifications:

To be successful in this role, you'll need:

• A Property & Casualty insurance license and at least 1 year of customer service experience
• Previous call center experience
• Empathy towards customer needs
• Experience working in a fast-paced environment and adaptability to change
• The ability to work in a remote setting with reliable internet and a quiet, distraction-free workspace
• Spanish-speaking skills are a plus

Benefits:

As a valued member of our team, you'll enjoy:

• A 100% remote position open to applicants who reside in the United States only
• 15 days of vacation accrual annually, five sick days, two volunteer days
• Group health insurance, Employee Assistance Program, Wellness plans, online discounts, employee discounts, pet insurance, and more
• Employee stock purchase program and 401K matching and immediate vesting
• DoorDash Pass subscription

Company Culture:

At arenaflex, we celebrate individuality and diversity. Our culture is built on the principles of:

• DEI (Diversity, Equity, and Inclusion)
• Work/life balance
• Development and growth opportunities
• Authenticity and self-expression
• Collaboration and teamwork
• Wellness and recognition
• Volunteering and community involvement

We're proud to be an Equal Opportunity and Affirmative Action employer, committed to creating a workplace where everyone can succeed and bring their whole self to work.

Career Growth Opportunities:

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Support Associate, you'll have opportunities to:

• Develop your skills and expertise in insurance and customer service
• Take on new challenges and responsibilities
• Collaborate with cross-functional teams to drive business results
• Participate in training and development programs to enhance your career

Work Environment:

As a remote employee, you'll have the flexibility to work from anywhere, at any time, as long as you have a reliable internet connection and a quiet, distraction-free workspace. Our team is collaborative and supportive, with regular virtual meetings and check-ins to ensure you feel connected and engaged.

Compensation:

The salary range for this role is $33,624 - $54,993 per year, depending on experience and qualifications.

How to Apply:

If you're a motivated and customer-focused individual with a passion for insurance, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. Apply for this job